Position Number: 73350
Type of Recruitment: External

Position Summary:
As a member of the Academic and Research Computing team, this position performs installation and maintenance of software and associated hardware and ensures operational health and security of the academic and research computing infrastructure for the Library. The position helps manage technical support tickets to completion, assists with the creation of problem resolution and escalation procedures, and is part of the professional technical staff assisting in the design and implementation of new technologies and processes within the libraries and colleges. As this position progresses through the levels, direct responsibilities and independent work are increased. These include independently developing project plans and providing recommendations, leading cross functional teams and becoming a subject matter expert for academic and research technology, and assuming full responsibilities for the strategic execution and operation of academic technologies and systems.

Required Qualifications:
Technology Manager I:
Bachelors degree or equivalent combination of education and related experience.
Work or internship experience related to the duties and responsibilities of this position.
Proven customer service skills and attention to detail.
Demonstrated ability to augment and improve professional and/or technical skills and competencies while working under immediate to general supervision.
Demonstrated ability to grasp professional-level knowledge and concepts of technology field while working in a progressive learning mode on problems and issues of limited scope.
Ability to assist with a broad range of technology inquiries and requests and to work with a variety of individuals and groups.
Willingness to work outside normal business hours if necessitated to complete job duties.
Ability to perform the essential functions of the job.
Technology Manager II
All requirements of Technology Manager I plus:
Three years of progressively responsible related experience.
Established professional and/or technical skills and competencies working under general to minimal supervision.
Demonstrated application of professional-level knowledge and technical skills to resolve moderately complex and varied problems regarding software, hardware, and infrastructure.
Demonstrated progressive independence of work and increased scope of responsibility.
Ability to respond independently to a broad range of technology inquiries and requests and to work with a variety of individuals and groups.
Demonstrated ability to leads projects of moderate scope and complexity.
Technology Manager III
All requirements of Technology Manager II plus:
Five years of progressively responsible experience.
Demonstrated expert level professional and/or technical skills and competencies working independently or with minimal supervision.
Demonstrated initiative in applying comprehensive knowledge and high level technical skills to resolve advanced and complex issues regarding software, hardware, and infrastructure.
Demonstrated success in leading projects of high scope and complexity.
Technology Manager IV/Research Computing Platform Specialist
All requirements of Technology Manager III plus:
Eight years of progressively responsible experience.
A history of demonstrated experience working with research faculty and defining computing solutions.
Strong understanding of security principles.
Strong understanding of research platforms and capabilities with the ability to match research proposals to the appropriate solutions.

Preferred Qualifications:
Masters degree.
Experience working in higher education.
Proficiency in Microsoft networking and management technologies, including Windows Server roles, System Center, and Deployment Toolkit.
Proficiency in virtualization technologies (VMware, Citrix, Hyper-V).
Proficiency in PowerShell.
Proficiency in various research platforms.

Duties & Responsibilities:
Technology Manager I
Under direct supervision:
Follows standard practices and procedures in analyzing situations or information for which answers are available or can be obtained.
Participates as a project team member with limited responsibility.
Responds to a variety of inquiries and issues, escalating to manager or higher-level workers as appropriate.
Assists with the management of availability and security of the technology for the college.
Installs and configures PC and Mac computers and associated peripherals.
Installs and configures operating system and ancillary utility software.
Tests and deploys operating system and application patches.
Designs and implements automatic software distribution techniques.
Assists in implementing security procedures for client devices.
Performs routine audits of system logs.
Maintains system documentation.
Potentially manage student worker schedules and coordinate student tasks.
Other duties as assigned.
Technology Manager II
All duties and responsibilities of Technology Manager I, although performed under limited supervision, plus:
Administers and assists in the design of Windows deployment processes for the college.
Assists in the day-to-day management of the Active Directory infrastructure.
Assists in the day-to-day management of the various educational technologies.
Provides leadership in systems development and implementation as project manager.
Provides support for applications and system security, backups, and recovery.
Performs cost analysis and research related to new project designs and plans for purchases.
Defines logic requirements for systems programming.
Defines requirements for improving or replacing systems, makes recommendations.
Opens tickets with vendors and manages them to completion.
Informs management of problems and exercises judgment to resolve these problems and determines appropriate action.
Provides recommendations regarding problems/issues outside the bounds of defined procedures and practices.
Responds to inquiries, provides training, and provides direction to peers and colleagues.
If managing students, this person would be expected to develop deep technical skillsets in the students.
Technology Manager III
All duties and responsibilities of Technology Manager II, although performed under very minimal to no supervision, plus:
Assists with long-term planning for the entire academic and research computing division.
Regularly makes decisions that optimize outcomes in area of expertise.
Provides input into institutional policy and direction within subject matter expertise.
Uniformly acts as a mentor and role model for peers.
Functions as a "go to" for technology issues and solutions.
Leads cross functional teams and is a subject matter expert for college level technology.
Provides the recommendations and takes full responsibilities for the strategic execution and operation of academic technologies and systems.
If managing students, this person would be expected to develop training programs for highly technical student workers and act as a mentor for students and help position them for technical career success.
Technology Manager IV/Research Computing Platform Specialist
All duties and responsibilities of Technology Manager III plus:
This position will be an expert at the many technical platforms utilized by researchers, including (but not limited to): High-Performance computing, Qualtrics, Virtual Desktop Infrastructure, Library Systems, various statistical analysis applications, Office365, and Power Apps.
This position will stay up-to-date on compliance and regulation in research that is continuously changing.
Participates in research-related committees.
Be familiar with both internal and external research compliance policies and trends.
Leads research and high-performance computing initiatives in collaboration with faculty, students, and other campus partners. Serves as subject matter expert in multiple technologies, maintaining in-depth technical and functional awareness and competency.

Supervision Exercised:
None.

Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $70,000 - $90,000
Division: President
Department: Academic Computing-OIT
Position Status: Regular
Position End Date:
Employment Status: Full Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: 8-5 M-F, occasional additional hours if needed
Location: Mount Pleasant, MI
Posting Ends:
Open Until Filled: Yes

About the Department:

About CMU:
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, masters, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 mens and womens Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. Its part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the states largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions - Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more - are within easy reach of the citys central location in Michigans Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards:
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

Message to Applicants:
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Applicants are strongly encouraged to submit recommendation letters.

Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Sunday, January 15, 2023.

To apply, visit https://www.jobs.cmich.edu/postings/37220

CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight (see http://www.cmich.edu/ocrie ).
If you wish to see "EEO is the Law" posters, please click here .
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMUs Title IX Coordinator, the US Department of Educations Assistant Secretary, or both.
CMUs Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu

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