About Sapphire Systems:

Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

Job Summary:

As a Technical Business Analyst, you will be required to capture and manage business, functional and non-functional requirements, run workshops, document findings, manage stakeholders, train clients and carry out UAT. You will be confident to challenge the status quo and will have a keen appreciation for the wider Service Management world and preferably hold ServiceNow, ITIL and/or ITSM certifications.

This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ITOM implementations to take place in the UK.

Duties/Responsibilities:

• Gathering and documenting requirements for technical projects, including leading workshops for requirements and business process capture
• Logging stories in line with ITOM Solution quality standards
• Complete understanding of the client ServiceNow instance including the backlog which will make up the overall deliverable
• Review and manage incident and request queues

Required Skills/Abilities:

Skills

• Written and verbal communication, including technical writing skills
• Advanced ability to gather, review and analyse data requirements
• able to adapt to the business process, the software development process, or even a lack of process, and to any and all management directives, and not be focused on a single process or framework.

Experience

• 5 years’ experience as a Business Analyst within the IT Service Management space, with strong knowledge of the ServiceNow platform
• Demonstrable experience of working within a structured IT Project
• Demonstrable evidence of analysing and documenting complex business processes
• Experience on-PRINCE 2 delivery methodologies e.g. Agile, as well as experience of Stage Gate delivery processes such as PRINCE2

Travel required:

• This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
• Working hours will match client business hours, with consideration for flexible working once relationships and project process have been embedded.