TECH SUPPORT ANALYST I Job at Archbold Medical Center
Description:
Provide excellent customer service and Level I technical support to all Archbold Medical Center Health System users
Provide support and assistance from call center, e-mail system, problem management systems and rounding services
Triage problems, document relevant information, prioritize problems based on customer needs and resolve all Level I and Level II issues
Open tickets in a timely manner. Utilizes service management system to document issues for tracking, including but not limited to system errors, problems, purchase requests and knowledge base solutions
Refer all Level III or unresolved Level II problems to the appropriate Information Services team(s)
Communicate relevant IT information to all Archbold Medical Center Health System users
Assist with system administration, configuration, testing and security duties as required
Experience/Qualifications:
Two year degree in Computer Technology and/or Electronics Technology
Two years of experience in computer programming and repair.
Experience in Healthcare IT preferred
Location: Archbold Medical Center · IS DESKTOP SUPPORT
Schedule: Full Time, Day Shift, 730-4
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