JOB SCOPE

Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Contributes to design sessions with OSS Architects, Requirements Analysts, IT Operations and OSS Systems Engineers
• Reviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
• Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
• Creates work effort estimates for assigned tasks and support prioritization and release management
• Develops of core code modules, unit test tools and release notes for enhancements and bug fixes
• Installs, administers, configures and maintains OSS applications including operating systems and related software
• Provides 'on call' support to resolve OSS application issues after normal business hours
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
• Works with database administrators to configure, tune and maintain databases in variety of languages
• Documents systems configurations and upgrades
• Designs and implements change control policies and disaster recovery plans
• Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
• Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Strong ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
• Strong ability to create detailed documentation to functionally understand new and existing applications
• Strong ability to follow and implement established change and control policies and procedures
• Strong ability to troubleshoot application problems
• Broad knowledge of development tools, application frameworks, and testing tools
• Broad knowledge of OSS applications and software
• Broad knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process

Education

• Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications

Related Work Experience & Number Of Years

• Application Development experience in relevant areas 3 - 5
• Network OSS application experience 2 - 3
• System Administration experience 2 - 3
• Database support and development experience 2 - 3
• Experience in Enterprise Application Integration (EAI) 2 - 3

PREFERRED QUALIFICATION

• Application Development experience in relevant areas 5+ years
• Network OSS application experience 3+ years
• System Administration experience 3+ years
• Database support and development experience 3+ years
• Experience in Enterprise Application Integration (EAI) 3+ years

WORKING CONDITIONS

• Office Environment
• 'On Call' support, on a rotation basis