We are looking to add to our IT team as our company continues to grow. An ideal candidate would be an individual who does well in a fast-paced environment and can work independently to manage system related projects and upgrades but can also collaborate and bring forward new ideas and solutions. This person would work closely with our Director of IT to manage Five Star Call Center’s systems to meet company standards in security, advancements, compliance and reliability. As part of that process, they would be tasked with the general upkeep of the network to eliminate risk through implementing patches, updates and addressing vulnerabilities. Ideally, this individual would have experience with security audits and a good understanding of best security practices.

This position starts training in the Sioux Falls, SD office and then moves to a work-at-home for individuals living in the state of South Dakota.

Position Responsibilities

• Upgrading, maintaining, and troubleshooting basic networking equipment and issues including switches, routers, and firewalls
• ESXi and Hyper-V host setups and maintenance
• Supporting and troubleshooting workstations running Windows 8.1 and Windows 10
• Managing client software and phone setups running on a variety of platforms and configurations
• Configuring, imaging, and setting up new workstations including managing work at home virtual setups on the VMWare Horizon View platform
• Monitoring and managing antivirus software and alerts
• SharePoint administration and permissions
• Administrating our IDS/SIEM platform AlienVault for security alerts and logging events
• Reviewing and approving patches, upgrades, and third-party software
• Supporting the phone network and assisting the telecommunications team where necessary
• Working helpdesk tickets containing requests for troubleshooting issues, software installs, user management and client requests
• Assists the IT Director with Security, Compliance, and audits including PCI DSS, HIPPA, and SOC2
• Perform other duties as assigned, management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

• Work independently
• Type at a minimum 25-35 words per minute accurately
• Demonstrate initiative and self-motivation
• Performs assignments while under limited time frames
• Available to work weekends and holidays
• Basic math skills
• Positive attitude
• Must be able to speak, read, write and understand English

Required Skills/Abilities

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Maintaining composure in challenging situations
• Ability to use technology effectively and productively
• Regularly required to sit
• Regularly required to use hands to feel, handle and control objects
• Occasionally required to reach, stoop, kneel, or crouch
• Occasionally required to lift and/or carry loads of up to 30 lbs
• All standard vision abilities are required
• All standard hearing abilities are required
• Must be able to pass a background check applicable with state and federal laws

Education and/or Experience

• Bachelor’s degree or equivalent combination of education and work experience.
• 8+ years of professional IT experience
• Experience managing VMWare/ESXI Hosts
• Experience managing Group Policies
• Experience with Azure/Intune a plus
• Workstation administration with Windows 8.1/10
• Working knowledge of SharePoint
• Experience working with IDS/SIEM platforms is a plus
• Technical acumen

Pay & Benefits

• Starting pay - depends on experience (salary)
• Status - Full Time, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance

We have a Bring Your Own Device or equipment can be sent you option. Details below.

Equipment Provided Option - Equipment will be shipped to you.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

• Processor: Intel® Core™ i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required.
• USB headset
• • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click here for the BYOD policy for full detailed list of requirements

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Not Your Ordinary Call Center.TM

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