Reports To: Supports Planner Supervisor

Status: Full Time/Exempt

Work Schedule: 8:00am- 5:00pm, Monday through Friday (flexible as needed)

Work Location: Home Office* with Local Community Visits
*Provided with a laptop, printer, and cell phone

Compensation Package:

• Yearly Salary: $52,000 - $60,000
• Sign-on Bonus: $2,500

Benefits: 401k, Health, Dental, Vision, Flexible Spending Account (FSA), Group & Voluntary Life, Short Term Disability (STD), Paid Time Off (PTO), and Mileage Reimbursement

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JOB SUMMARY:

At Total Care Services, Inc. (TCS), our Supports Planners assist people with complex medical and/or behavioral health needs, older adults and/or adults, children, and youth with disabilities and their families in navigating, identifying, and accessing needed supports and services enabling the person to have a full and meaningful life. Great organization and time management skills are key to success in this community-based role.

GENERAL DUTIES AND RESPONSIBILITES:

• Educate applicants/participants on identifying goals and choice of natural and community supports to enhance their lives
• Facilitate empowerment of applicants/participants through promoting independence, person-centered planning, self-determination and creativity
• Responsible for entering case notes and 7 hours of billable services into LTSSMaryland
• Coordinate a Plan of Service that reflects the person’s desired level of self-direction and is based upon the principle of preferences, needs, desires and goals to assist the person to become fully integrated into the community and achieve their optimal independence
• Actively documents electronically in real time all contacts with participants, family members, agencies, health care providers and other stakeholders
• Develop the annual POS for participants specifying preferences and supports and services
• Conduct face-to-face monitoring, team meetings, telephone monitoring, visits, and telehealth services as directed by the state during the state of emergency to ensure the participant’s health, safety, and optimal satisfaction
• Monitor all reportable events (RE) as defined in Maryland Department of Health (MDH) RE policy
• Prepare and submit Freedom of Choice (FOC) form and modifications to the POS and/or services in the POS in accordance with MDH policy
• Identify, coordinate, and link the participant with appropriate supports and services which reflect the person’s strengths, needs, personal goals, choices, and values
• Follow all HIPAA guidelines for the protection of Personal Health Information (PHI/ePHI)

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree in human services field, such as psychology, social work, sociology, nursing, counseling, criminal justice, etc.
• A minimum of one (1) year related experience
• Must be a licensed driver with reliable transportation, valid insurance, and a safe driving record
• Must be a U.S. citizen or alien who is lawfully authorized to work in the U.S.
• Must be able to pass a criminal background check
• Must provide documentation of COVID-19 vaccination, pursuant to federal regulations
• Refrain from personal and professional activities which may result in a Conflict of Interest and/or negatively impact the organization
• Must be flexible, able to work from home and/or community
• Must be proficient in using Microsoft Office and learn new technologies
• Effective written and oral communication skills
• Excellent organization and time management skills
• Perform all duties described, and others as required, in alignment with the mission of the organization

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

COVID-19 considerations:
All candidates are required to be up to date on COVID-19 vaccinations as defined by the CDC. Total Care Services, Inc. COVID precautions include but are not limited to: increased frequency of office cleanings, use of PPE, and social distancing.

Application Question(s):

• What is your preferred email address to communicate with you?
• What is your preferred phone number to communicate with you?

Education:

• Bachelor's (Required)

Experience:

• Case management: 1 year (Required)

Work Location: Remote

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