Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

T EAM SUMMARY:

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity , analytical superiority , and being world-class operators.

Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY :

Are you looking for an opportunity to get in the door at a growing company? Kemper is looking for someone just like you! As a leader in the Kemper Life Customer Service team, you will assist the department manager with direct supervision and support of 10-12 Front line Customer Service Representatives. This team delivers on a promise to provide exceptional service to our Life insurance policy holders!

Our office is open Monday – Friday, 7:00a – 6:00p. The Supervisor team works various shifts including some opportunity to work from home.

LOCATION: This position is in the Westport area of St. Louis, MO.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Using independent discretion and judgment, responsible for the supervision of staff. Motivates, trains, counsels, communicates performance standards and provides feedback to assigned staff.
• Maintains an acceptable service level by ensuring that phones are consistently covered and answered in a timely and professional manner.
• Monitors incoming phone calls on a regular basis, evaluates customer service techniques, and recommends solutions for improvement to make certain that customers are treated with respect.
• Fosters employee retention through clear communication of expectations and performance in all measurable areas. Acknowledges and recognizes employee accomplishments and provides feedback where improvement is needed.
• Interview applicants and make selection recommendations.
• Other duties as assigned

MINIMUM JOB REQUIREMENTS :

• This is a hybrid role, 4 days in-office and 1 day work from home.
• High school diploma or equivalent
• 3 years of management or supervisory experience, or demonstrated leadership abilities
• Accomplished in leading a team of 10-12
• Excellent verbal, written, interpersonal and organizational skills
• Proficient in Word, Excel, Power Point and Outlooks
• Extensive customer service experience
• Life Insurance experience preferred

CANDIDATE PROFILE:

• Highly motivated and natural self-starter, independent thinker, great planner, and team player
• Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
• Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

COMPETENCIES NEEDED:

• Decision Quality – making good and timely decisions that keep the organization moving forward
• Drives Results – consistently achieves results under difficult circumstances
• Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates – building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences – recognizes the value that different perspectives and cultures bring to the organization
• Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.