The Student Success Navigator is directly accountable to Executive Director of Student Success Navigation for the following duties and responsibilities:

• Provide current and prospective students with sound, professional enrollment, financial aid and academic advice following guidelines determined by administration and academic leadership.
• Maintain superior knowledge of all academic programs and business practices related to the admissions and enrollment processes.
• Engage with students and the public via phone, web, and in-person methods under the parameters and guidelines set forth by administration.
• Serve as departmental liaison for the purposes of off-site advising, information sharing, and collaboration with assigned academic programs and other departments as directed.
• Play an active role in new student orientation, recruitment and other events designed to promote the college and other student success initiatives.
• Review and interpret academic records and degree plans for the purposes of course placement and academic advising, and maintain accurate records regarding interactions with students.
• Maintain accurate records regarding interactions with students using student database and other software as directed.
• As a part of the college's risk management tool annual mandatory compliance training is required.
• Other duties as directed.

Benefits

• College paid health insurance for employee, dependent coverage at employee's expense
• College paid basic life insurance for employee, additional coverage for employee and/or dependents at employee's expense
• College paid retirement with 3% employee contribution to the Florida Retirement System (FRS)
• Optional dental and vision insurance at employee's expense
• Sick and Annual (Vacation) Leave accrual
• Time off for designated holidays, winter break, and spring break
• 37.5 hour work week
• Flexible summer hours available
• Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events

• Bachelor's Degree required with four (4) to six (6) years of relevant experience.
• Prior academic advising experience preferred.
• Demonstrated knowledge of college admissions, academic advising, financial aid, and state regulations with proven success in troubleshooting and resolving complex issues in a calm, professional manner.
• Excellent written and oral communication skills, and demonstrated proficiency in use of computer and/or web-based communications and data-management software; Banner, Zoom, and/or DegreeWorks experience a plus.
• Superior customer service skills and demonstrated ability to function professionally and efficiently in a fast-paced environment.
• Ability to work scheduled evenings and weekends and travel within Okaloosa and Walton Counties.

Classification: Professional II

Location: Niceville Campus

FLSA Status: Exempt

Application Deadline: Review of applications will begin immediately. Position will remain open until filled.