Marina Store Clerk

Position Summary

Havasu Riviera Marina is seeking full time and part time Store Clerks. Interact directly with marina guests for retail food/beverage/merchandise purchases. In addition, Store Clerks provide information on marina facilities, specifics relating to products and services, while processing payments, re-stocking shelves, and maintaining hot/cold food items. This position reports to the Marina Manager.

General Duties

• Provide genuine, warm greetings to all day users, Slip Holders, and State Park Annual Pass holders. Smiling, caring, and making a concerted effort to provide accurate information about the Marina’s services is essential, while processing transactions efficiently
• Maintain vendor control during shift
• Maintaining a clean and well-merchandised store within the standards set by the Marina Manager
• Adheres to State Health Department regulations for non-pre-packaged food products
• Responsible for a daily cash drawer, and reconciliation of all monies for each shift
• Must follow all Arizona Liquor Law policies and procedures for transactions
• Must be comfortable using both Microsoft Office applications, basic office equipment, and web-based applications via computer, tablet, and phone as needed

Code of Conduct Requirements

• Notify management of guest complaints at the time they occur. Practice effective service recovery by rectifying any complaints as soon as possible
• Because of the fluctuating demands of the company’s operation, it may be necessary that each Employee Partner perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when occasions arise
• Adhere to all company, marina, and front gate written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.
• Communicate effectively with proper grammar
• Wear a clean and neat uniform daily that follows Havasu Riviera Marina Standards
• Maintain the reputation of the marina and common areas as a clean and welcoming facility
• Ability to interact positively with supervisors, management, co-workers, guests, owners, and public with skills to provide excellent customer service
• Ability to produce work in a timely manner which is accurate, complete and of high quality

Job Type: Full-Time or Part-Time

• Starting wage is $13.50+ per hour depending on experience, with annual review for increases based on performance
• Paid vacation days available after 6 months of employment
• Sick pay as required by Arizona State Law

Physical Requirements

• Must be able to stand for an extended period of time
• Must be able to work in a refrigerated area for up to 15 minutes and be able to work outside in all types of weather for a short period of time
• Be able to lift up to 50 pounds, carrying cases of milk cartons, soft drinks, beer and juice containers, etc., several times per shift
• Be able to climb a ladder to clean windows
• Be able to sweep and mop floors, dusts shelves and lift and carry out trash containers
• Be able to clean the parking lot and grounds surrounding the convenience store
• Be able to clean bathrooms, to include floors, sinks and toilet

Schedule

• Federal and state working hours and vacation allowances will be respected, as a minimum.
• To be mutually agreed, but in line with recreational boating and hospitality employment practices, will include:
• Shift work
• Weekend working
• Seasonal working
• Unsociable hours
• Paid/unpaid overtime

Education & Experience

• A high school diploma, GED, or equivalent, is required
• Customer service experience in hospitality, marina, or equivalent service-based industry
• Proven track record of performing at the highest level of ethical work standards