OUR COMPANY

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.
Our products and services afford us the opportunity to enter peoples’ workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

The Role

As a valued member of the Information Technology team, the Senior Titan Business Analyst serves as a Titan functional subject matter expert and is responsible for partnering with the JELD-WEN business functional area(s) to identify based solutions that address business opportunities/problems while ensuring the existing solutions continue to meet the daily operational needs. This hands-on role will engage with end-users, business leaders, IT infrastructure teams and IT application teams to understand opportunities and problems, and work with the appropriate parties to define, design, build and implement solutions.

This is a part-time position (20 hours/week). It will be based at JELD-WEN Corporate headquarters in Charlotte, North Carolina, but working remotely from a North America time zone is acceptable.

Principle Duties and Responsibilities

• Partner with Business and IT stakeholders to deliver high quality solutions on-time and within budget.

• Collaborate with business users to define and document business requirements / user stories for new or enhanced Titan capabilities.

• Create detailed business design specifications for new or enhanced Titan capabilities.

• Develop and execute test plans and test cases (e.g. unit, integration, regression, user acceptance).

• Train Titan business process owners and business process leads on new capabilities as needed.

• Document standard work instructions.

• Resolve Titan production issues leveraging Incident, Problem, and Change Management processes.

• Act as liaison with business for troubleshooting: investigate, analyses, and solve software problems.

  
  

Knowledge, Skills, Abilities:

• Identifies and resolves problems in a timely manner.

• Works well in group problem solving situations.

• Quick learner, adaptable, and able to manage multiple priorities.

• Strong facilitation and negotiation capabilities

• Excellent verbal and written communication skills.

• Ability to lead discussions and present ideas in group settings.

• Excels at process re-engineering and implementing standard processes.

• Excellent analytical skills.

• Demonstrated Titan functional knowledge.

• Ability to work with teams or independently.

• Ability to lead discussions, present ideas to audiences of all sizes

• Proficiency in Microsoft Office tools (Word, PowerPoint, Excel, Visio)

• Knowledge of collaboration tools like Microsoft teams and SharePoint is desired.

  
  

Education and Experience:

• Bachelor's degree desired (preferably Computer Science, Information Technology or Systems Engineering) and 5+ years of relevant experience, or equivalent combination of education (e.g. Associates’ degree) and experience.

• Minimum of 5 years’ experience building and deploying Titan solutions.

• Minimum 5+ years in the Manufacturing Industry, preferably with a Doors & Windows manufacturer.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services