Sr. Administrative Support Assistant – Call Center - Bilingual

Bilingual Candidates encouraged to apply, Bilingual premium pay available

Please apply by:4/14/23
Salary Range : $20.00-$24.39

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Position Summary
Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department.

Essential Functions
Provide administrative support to internal departmental staff
Respond to inquiries and resolves administrative issues that may arise
Prepare written correspondence such as memos, emails, presentations, forms, and other documents
Coordinate meetings, interviews and assist with program preparation
Prepare, develop, or maintain reports, manuals, or interview documents
Conducts moderately complex research
Perform confidential data entry, create, organize, and maintain files
Maintain supply levels and ordering stock
Use computers for various operations such as database management
Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
Some positions may be required to support enrollment and eligibility activities performed in the NC FAST systems

Minimum Qualifications
Minimum of four years of administrative experience

Education
High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges

Preferred Qualifications
Bilingual (Spanish) proficiency oral and written

Experience working in a call center environment

Knowledge, Skills and Abilities

Knowledge of:
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills:
Customer service
Coordination and organization
Judgement and decision making
Time management

Abilities:
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills
Data entry
Intermediate use in various computer applications
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.