As an Accounts Receivable Specialist, you will juggle multiple responsibilities to execute the finer details of our complex business. From record keeping and processing to audits and guest inquiries, your rare combination of strong mind and gentle heart will ensure guest satisfaction while respecting the financial discipline that makes world-class business possible.
Primary job duties include, but are not limited to, the following:

• Prepare and mail general billing to customers/Partners/Groups/Bill-backs/Condo owners.
• Prepare and mail/upload wholesale billing.
• Monitor Aging report to track account progress.
• Collection of past due accounts.
• Process travel agent commissions in preparation for payment to travel agents.
• Research and respond to customer inquiries pertaining to hotel, spa, food and beverage, retail, entertainment, and other miscellaneous charges.
• Be the liaison between the customer and our internal departments to rectify any billing disputes in a timely manner.
• Maintain up-to-date information and comments on the customer's master account and city ledger.
• Process and allocate credit card charges/refunds for guest inquires, disputes, and skips.
• Research and respond to all credit card retrieval and chargeback inquiries.
• Communicate directly with credit card processors and/or guests to resolve disputes.
• Process vendor set up and refund requests for issuance via DocuSign.
• Marriott GRRS Report, Reconciliation and gift cards.
• Maintain Skips and Collections accounts update at all time.
• Process and allocations of daily payments from all sources.
• Other duties and projects as assigned.

Requirements:

• High school diploma or equivalent.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Proficient in Microsoft Word & Excel.
• Ability to type 25 wpm.
• Ability to operate a 10-key by touch.
• Strong analytical experience.
• Ability to maintain confidentiality of sensitive information.
• Ability to multitask, organize and maintain filing system.
• Ability to operate general office machinery.
• Excellent customer service skills.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

Preferred:

• At least six months of Accounts Receivable experience.
• Previous experience working in a large, luxury resort setting.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:

• Work is performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate.
• Constant contact with executives, department management, applicants, employees and guests.
• Prolonged sitting or standing and mobility.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
• Strong eye/hand coordination.
• Use of standard office equipment.
• Basic math.
• Ability to push and/or pull item up to 5 lbs.
• Ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Job Type: Full-time

Pay: $18.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Accounts Receivable experience: 1 year (Required)

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