Spa Receptionist - Full-Scale Wellness Escape Job at Estancia La Jolla, A Noble House Hotel
THE JOB:
As a Spa Receptionist, you will be responsible for all facets of guest movement throughout the Spa. coordinates and schedules all types of use and services for the spa, salon, fitness center, recreation areas, and other related spa facilities. Greets guests, guides them around facilities, schedules appointments, processes payments and provides information about amenities. Assist with overall communication in the Spa, Salon, recreation and Fitness area provide exceptional guest service while providing skin care services to guests according to the Spa standards and procedures.
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Spa Receptionist requires skills such as patience, empathy, and a desire to provide excellent service for our guests.
Our CULTURE:
Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and most memorable experiences, we look for team members who share our core values of Passion, Integrity, and Respect. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!
The OFFER:
In return, you are rewarded with a competitive compensation package including competitive pay, matching 401k, parking and complimentary meals
Requirements:No formal education required.
Six (6) months prior sales, guest relations and/or spa experience desired.
Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette desired. Current First Aid and CPR certification desired.
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.
The ideal candidate will have:
Experience within a hotel/resort environment
Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D
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