As a software company, ReviewTrackers empowers businesses to better understand their customers through advanced reviews and customer feedback technology. Our platform aggregates our customer’s reviews allowing them to analyze, amplify, and maximize customer feedback to accelerate customer
acquisition and improve customer retention while driving more authentic connections.

ReviewTrackers has joined the InMoment family to further the comprehensive understanding of experience as a one stop shop for Experience Improvement (XI), helping our clients understand the voice of customers and employees through collecting and analyzing data from three critical lines of intelligence - customers, employees and the market - for a comprehensive understanding of experience.

As part of the InMoment family, ReviewTrackers embraces the saying #OwnTheMomentsThatMatter meaning that we recognize that every moment offers a new opportunity to make an impact and leave our mark. As a team, we believe in cultivating an inclusive, equitable, dynamic, and communicative workplace. We value crafting a team with diverse backgrounds and mindsets while respecting a healthy expression of opinions. We support and inspire our team to experiment with new ideas while collaborating and communicating with one another to find creative solutions.

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Solutions Consultant to join our Strategy Team. In this role you will act as trusted advisor to the prospect, understanding how their business goals and challenges line up to our solution offering. Working as a team with our sellers, you will own the solution discovery, understand the business, data and integration requirements to provide them with the optimal product set. Join us as we continue to change the way businesses interact with their customers!

This person is someone we can count on to…

• Support the sales process as the technical and product expert to help win new business
• Serve as a the technical liaison during the handoff from sales to onboarding
• Lead product training for the sales teams to support strong product knowledge & adoption
• Capture market intelligence from pre-sales interactions to support the product team’s future development roadmap
• Help respond to RFPs and other inquiries of the sales team as necessary.

Within 3 months this person will….

• Become an expert in the ReviewTrackers typical customer and their business goals
• Understand the Reputation Management Landscape and how we differentiate
• Become an expert in the ReviewTrackers product suite

Within 6 months this person will….

• Be extremely comfortable leading value focused demos and presentations to prospects
• Be able to listen to a prospect’s goals and challenges and frame out the optimal combination of products that will provide value to their business

Within 12 months this person will….

• Build out a Solutions Consultant Support Model for the organization
• Create strong working relationships with all sellers
• Continue to develop and uncover customer stories and use cases which can be used to sell to future customers

Growth Track

• As this is the only Solutions Consulting role within the organization right now, you will be able to build out what the future of Solutions Consulting looks like within the ReviewTrackers organization and what the future model of support for our sellers looks like.

Who you will be working with:

• Who they will be reporting to: Director of Sales Strategy and Performance
• Who they will be working with on their team and cross-departmentally
• Customer Growth Managers, Enterprise Account Executives, Partnership Development and Growth, Product and Sales Enablement

What we need from you:

• 4+ years growing experience and expertise in a SaaS sales/product environment
• Ability to operate independently and demonstrate leadership, responsibility and ownership within the pre-sales environment
• A story teller with a passion for making complex topics simple to non-technical audiences
• Comfortable and confident with written, presentations, and verbal communication mediums
• Familiarity with technical topics like RESTful APIs & automating data integrations
• Knowledgeable about enterprise sales cycles and decision making
• Must have exposure interacting with cross-functional teams, specifically sales and C-levels
• Working knowledge of basic SQL a huge plus
• This position may require occasional travel to client sites

Perks and Benefits at ReviewTrackers:

• Blue Cross Blue Shield Healthcare benefits covered at 100% by ReviewTrackers for yourself with the option for family coverage at 25% by ReviewTrackers
• Flexible PTO policy
• Company-sponsored 401K safe harbor match contribution of up to 4% of compensation
• FSA or HSA benefits are available
• Pre-taxed transit benefits
• Volunteer & Fundraising initiatives
• Monthly Company newsletter
• Quarterly all hands meeting to review strategy, demo new products, share learnings and celebrate our wins
• Virtual ‘Take Your Coworker to Lunch’ paid for by ReviewTrackers
• WFH Office Stipend
• Virtual events to learn and grow as a team
• Company Kindle, along with unlimited books of your choice

ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

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