Service Coordinator Job at Maid Central
MaidCentral is an advanced software tool that cleaning business owners invest in to solve the challenges they face to grow and create success. We are a fast-growing company with a culture of excellence and achievement. We have 30+ years of sustained success in the home cleaning industry and are experts in our field.
We are experiencing rapid growth and want to build a best-in-class team. If you have similar goals and want to solve big problems, be an integral part of a team, and be part of a fast-growing and fast-moving software company in the SAAS vertical, we would love to meet you.
Responsibilities
- Managing onboarding implementation and new partner expectations
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project
- Timely and successfully completes projects by coordinating internal and external resources
- Assist the team with a variety of administrative tasks, operational projects, and account management.
- Collaborate with internal teams on company-wide initiatives.
- Effectively communicate the company’s suite of services while maintaining the highest level of brand standards.
- Maintaining and monitoring project plans and project schedules
- Organizing, preparing, attending, and participating in partner meetings
- Documenting and following up on important actions and decisions from meetings
- Ensuring project and service deadlines are met
Qualifications
- Someone that can: Roll with the punches/changes in a constantly evolving organization and space
- Highly organized, intelligent with excellent attention to detail.
- Excellent written and verbal communication.
- Friendly, optimistic, and have a high level of energy.
- Have a good eye for aesthetics; you know when a project looks perfect and when it doesn’t
- Adaptable to change.
Further, the skills that are a big plus for this role:
- You’re familiar with Hubspot, Zoom, G-Suite, Basecamp or other project management software
- Experience with Excel and data analysis/reporting will be super helpful.
- You’ve worked in a customer success environment before.
BENEFITS
- Start-up culture backed by 30+ years of experience – for those looking to work hard and develop in a rewarding career with growth opportunities.
- Remote work environment.
- Company matching 401k plan.
- Performance-based compensation and incentive programs.
- Benefits plan including PTO and medical.
CORE VALUES
1. Growth Mindset - We are looking for people that appreciate a challenge. We are focused on incremental improvement of both ourselves and the product. Creating a better future is our ultimate driver.
2. Candid Communication - We don’t sugarcoat anything, and you’ll never wonder where we stand: we’re direct, honest, and candid for the greater good. We’re each other's toughest critics - but we’re also each other’s biggest fans and loudest supporters. Feedback is fast and furious, always focused on creating the best outcome for our partners.
3. Achievement Focussed - We don't just like to talk about things. We get things done. We are doers, and we care about results. We think critically and then put that into action to solve problems big and small for our team and for our partners.
4. Customer Driven - We are obsessed with our mission to create a platform that elevates the home cleaning industry. Our mission is to help our partner companies create happier customers, better jobs for their employees, and more success and profits that they can reinvest and grow. We are driven to give our partners the tools, data, and support they need to thrive in every facet of their business.
5. Play The Long Game - We are committed to building a world-class product in support of our partners and our industry. We don't take shortcuts, and we don't let short-term wins distract us from our long-term vision. We are process-driven. We build repeatable and scalable systems that help us deliver consistently delightful results.
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