Server Job at First Watch - West Columbia
- The primary responsibility of a Server is to create a dining experience that encourages the customer to return to First Watch Restaurants.
- Provide friendly, responsive service to create an exceptional dining experience for all of our customers.
- Each server’s primary objective is to show our customers such a marvelous time; they will want to return again and again.
- Welcome and greet customers.
- Make all our customers feel comfortable and let them know you’re there to personally take care of them
- Inform customers of specials and menu changes
- Make recommendations you genuinely feel your customers will enjoy
- Up-sell food & beverage items using suggestive selling technique
- Answer questions regarding regions where food products come from, how food is prepared
- Describe in detail tastes and textures
- Answer questions about our food, beverages and other cafe functions and services.
- Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen
- Deliver food and beverages from kitchen to customers in a timely matter
- Perform side work at the start and end of each shift as required by service station assignment
- Maintain clean service areas
- Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests
- Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable)
- Be ready and willing to assist fellow servers as situations arise
- Be ready and willing to assist bus person with clearing and resetting tables
- Thank customers for their visit and invite them to return
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management
- Exercises Veto Power when picking up food for delivery to customers.
- Anticipates the needs of customers, i.e., more coffee. Demonstrates “service” attitude with other staff and customers
- Roll silverware as assigned on a daily basis Requirements:
- Six months experience as a server in a comparable restaurant is, preferred
- Have working knowledge of the predominant language(s) of our customers
- Punctuality with regular and reliable attendance
- Honesty and integrity
- Must be at least 18 years of age
- Must be able to effectively communicate with customers, management and coworkers
- Basic math skills – arithmetic – the ability to make change
- Basic reading and writing skills
- Multi-task oriented – ability to perform multiple job functions at one time
- Follow workplace safety procedures Additional Requirements:
- Walk and stand throughout the entire shift
- Continuously reach, bend, lift, carry, stoop, and wipe
- Regularly lift up to 50 lbs.
- Frequently wash hands
- Moderate exposure to extreme temperatures • Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance
- The Server works with all levels of management and staff within the cafe. Additionally, positive professional contact with customers is required to provide an exceptional quest experience.
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