Opportunity to Work With Biggest Names in Beauty

THE ROLE

You will be responsible for mentoring and leading a highly-motivated and high-performing team focused on supporting ClearForMe’s business clients in their Ingredient Transparency journey. You will help to establish overall strategy, set priorities, and support hands-on tactical activities as necessary to achieve the Company’s goals and deliver an exceptional customer experience. Your responsibilities will include, but are not limited to:

• Building and managing a team of high-performing operations and customer relations team members by developing and coaching to their strengths through open communication and clear expectations with a focus on achieving volume and conversion targets
• Identifying and executing on process and customer experience improvements through data collection and insights
• Developing and monitoring various operational reports, KPIs, quality metrics and SLAs of the team and taking appropriate action, as necessary
• Mentoring / coaching the team on their professional goals and guiding them through daily operational challenges while fostering a culture of achievement, open communication and high integrity
• Creating workflows and processes, looking at metrics in order to find new ways to improve, creating procedures. You are detailed planner.
• Designing and deploying email and call campaigns to help clients get the best and most out of our services.

THE QUALIFICATIONS

• Undergraduate degree required, with Master's degree strongly preferred
• 5+ years of experience in the customer operations or customer service/support function in a fast paced, tech-driven environment
• 3+ years of experience leading high-performing, metrics-based teams
• Experience in consumer retail, B2B customer experience, or SaaS services operations, strongly preferred
• Superior data and analytics skills with an ability to derive insights and drive change
• Proven record of building strong teams with focus on growth and mentorship - must be KPI driven and have very high EQ
• Savvy with project management tools (ex. Jira, Asana), CRMs (ex. Hubspot, Salesforce) & use of Spreadsheets (knowledge of pivot tables and formulas)
• Must have an innate sense of service and empathy for others, both customers and employees
• A passion for Retail Shopper Experience and Retailer Transparency is a must, as well as comfort working with a global team across multiple-time zones and sites.
• In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

About ClearForMe

ClearForMe is a platform that offers ingredient information for retailers, brands and consumers with over 1.6 million ingredients, ClearForMe provides its +360 partners, including Credo Beauty, Ulta Beauty and Versed; the largest clean beauty retailer in the world and the largest beauty retailer in the US, user-friendly ingredient education, filter, and search capabilities rooted in transparency and personalization.

Founded by Sabrina Noorani, a former derivatives trader at NYSE and later, one of the first employees at the now illustrious Citadel hedge fund, ClearForMe provides a simple plug-and-play API to make ingredients clickable, searchable, and shoppable. Instead of a generic, one-size-fits-all recommendation, ClearForMe’s smart product discovery tool uses Machine Learning to recommend personalized products, deepening the partners’ end- customers’ digital experience with their brand. Customers spend less time researching and feeling overwhelmed thus building brand loyalty and product value.

This is a full time, in-person position in our Philly Office.

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