Senior Director, Member Engagement Job at Marathon Health
Job Locations: US-Remote Type: Full-Time Overview:
Marathon Health (www.marathon-health.com) people are more than just employees—they are ambassadors. Join our mission to change healthcare!
We are seeking a full time Senior Director, Member Engagement responsible for designing and implementing an enterprise engagement strategy that will deliver industry-leading engagement between our patients (members) and care teams. This includes building awareness with our members, driving them into our health centers (virtual and in-person) and increasing repeat visits among those who are high risk and/or chronically ill so that we can produce healthier outcomes and material savings for our patients and clients.
This is a remote, full-time position with the potential for up to 25% required travel. In addition to a great team and work environment, we offer competitive pay and a full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development.
About Marathon Health
Marathon Health is an exciting, fast-growing company focused on solving challenges in healthcare through employer-based healthcare solutions. Marathon Health provides a unique on-site health management solution for employer groups, the central platform being a primary care clinic staffed with physicians, advanced practitioners, and other healthcare professionals to help its clients lower their healthcare costs and increase workforce health and productivity. Successful Marathon Health ambassadors possess high integrity, innovation, positive outlook, provide and are solution orientated. The Marathon Health team is passionate about changing the way healthcare is delivered and making a positive impact on our patient's lives.
Responsibilities:
(Colorado Only*) Minimum salary of $101,600+ Benefits
Senior Director, Member Engagement
Marathon Health (www.marathon-health.com) people are more than just employees—they are ambassadors. Join our mission to change healthcare!
We are seeking a full time Senior Director, Member Engagement responsible for designing and implementing an enterprise engagement strategy that will deliver industry-leading engagement between our patients (members) and care teams. This includes building awareness with our members, driving them into our health centers (virtual and in-person) and increasing repeat visits among those who are high risk and/or chronically ill so that we can produce healthier outcomes and material savings for our patients and clients.
This is a remote, full-time position with the potential for up to 25% required travel. In addition to a great team and work environment, we offer competitive pay and a full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development.
About Marathon Health
Marathon Health is an exciting, fast-growing company focused on solving challenges in healthcare through employer-based healthcare solutions. Marathon Health provides a unique on-site health management solution for employer groups, the central platform being a primary care clinic staffed with physicians, advanced practitioners, and other healthcare professionals to help its clients lower their healthcare costs and increase workforce health and productivity. Successful Marathon Health ambassadors possess high integrity, innovation, positive outlook, provide and are solution orientated. The Marathon Health team is passionate about changing the way healthcare is delivered and making a positive impact on our patient's lives.
Marathon Health promotes a culture of health and wellness in everything we do. It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE).
Responsibilities:
- Develop and implement an enterprise engagement strategy
- Promote the strategic levers for driving repeatable engagement and partnering with Account Managers to increase adoption among our clients
- Serve as an escalation point to provide consultation and strategic support for clients where the Playbook is falling short
- Partner with Marketing team to design marketing kits and creative assets tied to our strategic levers to increase awareness, consideration, and demand for our service
- Partner with key stakeholders in clinical, operations, reporting and tech that are key to execution so they buy into the strategy and can help execute
- Build and manage the Member Engagement Team and help them deliver
- Own the Engagement Scorecard and partner with BI team to forecast and track performance, hold stakeholders accountable for delivery and troubleshoot execution when stalled
- Own our “engagement story” and participate in sales and client meetings to increase buy in for our approach
- Partner with finance to create unit economics and guardrails to govern engagement spend and prioritize investments.
- Design org structure, processes and tooling that will help us scale.
- Monitor external best practices and institute continuous improvement to our campaigns
- 15+ years of experience in customer engagement, consumer marketing, or related area ideally in B to B to C environment
- Bachelor's Degree required
- Extensive experience with building customer journeys and lifecycle marketing
- People Management experience and experience growing a team
- Demonstrated ability in driving results through and collaboration with multiple stakeholders
- Strong analytics skills to monitor and improve performance
- Understanding of the healthcare landscape, including benefit design and how consumers seek and select healthcare
- Ability to inspire and be a role model for the greater organization
- Excellent written and verbal communication skills - you will interact with customers, executives, vendors and cross-functional teammates regularly
- Ability to influence executive leaders and navigate a highly-matrixed organization to ensure proper resourcing and execution
- Inclusive thinker – ability to partner on eventual solutions with peers and stakeholders and not work in a vacuum
- Creative thinker so you can see beyond the exact request and produce materials that answer the “why.”
COVID-19 Vaccinations are not mandated at Marathon Health unless there are specific client requirements or applicable state laws.
(Colorado Only*) Minimum salary of $101,600+ Benefits
- Note: Disclosure as required by sb19-085(8-5-20) of the minimum wage compensation for this role when being hired to work in Colorado
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