Senior Desktop Support Technician Job at VIA Technical
This role will be supporting 300 onsite employees and those in other offices when needed. This role is heavily involved in true Desktop Support, phone support, and some remote support, as well as onboarding and offboarding of employees.
Please reach out for more information!Our client in the medical technology space is looking for a Full Time Senior Desktop Support Technician. This will be 100% onsite, Monday - Friday from 8AM - 5PM PST in Carlsbad. This is an extremely friendly and collaborative team, with great people management. You will be the highest level on this team of 5 IT Support Technicians, and the highest point of escalation under the manager.
They are looking for someone that can come in and hit the ground running when it comes to:
- High proficiency in a Windows environment
- Working with a ticketing system (preferably Servicenow)
- Technical troubleshooting, and the ability to solve problems and think outside the box
- Experience with O365 and Active Directory
- Experience with SCCM (preferred)
- Strong Customer Service experience as this is the most important piece of the job
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Carlsbad, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 4 years (Preferred)
Work Location: One location
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