Security Coordinator-Administrative Headquarters Job at Mid-Continent Public Library
Job Title: HQ Security Coordinator
Branch or Department: Security
Job Posting Title: Security Coordinator
Reports to: Associate Security Director
FLSA Status: Non-Exempt
Supervises: N/A
Benefits Classification: Full Time
Work Location: Administrative Headquarters
Job Grade: 9
Hours per Week: 40
Work Schedule: Set
Hour per year: 2080
Revision Date: 11/3/2022
Pay: $25.15 per hour, benefits eligible
Culture Statement
Mid-Continent Public Library’s mission and internal values are reflected everyday through our people. We strive to provide customers with the best possible library experience through our commitment to
exceptional customer service.
We uphold the values of intellectual freedom: we ensure the free flow of information and ideas.
We are fair: we know that every customer and co-worker may not need an identical solution to meet their needs but rather all customers and co-workers have access to all resources that meet their individual needs.
We have integrity: we work to meet our Library’s mission with honesty and trust. It is both what we do and how we do it.
We are diverse, equitable and inclusive: MCPL believes that a diverse, equitable and inclusive organization creates a more dynamic workplace and puts us in a place to better serve the community.
Position Overview
The HQ Security Coordinator will be responsible for the security of the main MCPL Headquarters Campus while assisting the Security Director and Associate Security Director with day-to-day clerical duties. The HQ Security Coordinator will also be responsible for operating the main phone switchboard, monitoring the entry and exit of vendors and staff from the main facility, and providing excellent customer service to all staff and customers on the phone, virtually, and in person. This position will also be responsible for emergency drills, such as but not limited to, fire alarm, tornado and active threat evacuations, and serving as a member of the HQ Emergency Response team.
Essential Functions
- Answers and fields phone calls for general questions concerning the work of the library, greets, check-in/out of visitors and monitors access to the Administrative Headquarters Building
- Assists in scheduling training for the Security Director and Associate Security Director, assists Senior Leadership Team members with various assigned tasks, maintains the emergency phone directory, and maintains manual sign-in logs for the Administrative building
- Responsible for the security of the HQ campus. This includes conducting a roving patrol of the campus throughout the day, securing alarms and HQ building at the end of business day
Non-essential Functions
- Maintains and provides photo ID cards for all new and existing staff as needed
- Maintains and updates the Security department’s intranet page with applicable information
- Maintains and monitors lobby office equipment and supplies and shred bins located throughout the building
Education and Experience
- High School Diploma/HiSet/GED Completion Required
- 1 year experience in a professional office environment with administrative or receptionist responsibilities Required
- Security Officer or Peace Officer training preferred
Required Knowledge, Skills, and Abilities
- Job Knowledge, including Librarianship
- Identifies the needs of the HQ campus and has the ability to find solutions to issues that arise
- Identifies needs and creates solutions independently or with the assistant of Security department team members
- Patrols and monitors activities on the HQ campus regularly to discourage loitering and criminal activity
- Ability to enforce the proper protocol and procedure
- Technology including specific applications, hardware, and coding languages
- Digital literacy with proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel
- Understanding of basic computer usage and ability to use a phone system and transfer calls to their proper locations
- Ability to work with CCTV software
- Understanding of basic CCTV software and the ability to work with other members of the department to archive video
- Ability to identify video needed for investigations and proper video storage per the Revised Statutes of Missouri
- Communication (reading, writing, speaking)
- Uses effective verbal, written, and discreet communication with management, coworkers, and the public
- Ability to write clearly and communicate with internal and external stake holders
- Ability to write effective reports that do not display bias and align with procedure
- Financial/Mathematical
- Basic understanding of addition and subtraction
- Ability to track expenditures of the department to report to the Security Director for annual budget purposes
- Teamwork
- Ability to work alone or with a team
- Must be self-motivated and willing to work as a team to achieve a positive outcome
- Ability to follow and take directions from Security Director and Associate Security Director
- Ability to adapt to a changing environment and work with others
- Decision Making
- Ability to remain calm, make decisions that are in the best interest of MCPL and its stakeholders and for the security of the organization, backed by objective facts and policy
- Customer Service
- Demonstrates customer service skills through professional and collaborative interactions with customers from a wide variety of backgrounds and needs, provides applicable and available library and community resources
- Ability to enforce policy and procedure equally throughout the system
- Ability to adapt to changing deadlines, workflows, and tasks assigned while maintaining a polite, professional, and collaborative demeanor
- Diversity, Equity, and Inclusion
- A basic understanding of system-wide DE&I initiatives within our organization
- Demonstrates a basic understanding of the impact of DE&I on all aspects of the position
- Ability to apply a DE&I lens when following policies and procedures and interacting with coworkers, staff, and the public
Age Requirement: 18 years of age
MVR Requirement
- Possesses the ability to drive MCPL vehicle according to company policy
Remote Work Classification
- No Remote Work Available during Normal Operations. Remote work may be assigned by supervisor during Emergency Operations
Work Environment
- (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.
- Use of Special Equipment
Essential physical abilities to be accomplished with or without reasonable accommodation are:
Daily (greater than 50% of the time)
- Standing (up to 1 hour at a time)
- Walking (even ground)
- Walking (variable surfaces)
- Lifting 1-10 pounds
- Sitting
- Receiving Communication and Instructions (vision, reading, hearing)
- Conveying Communication and Instructions (Speaking, writing)
- Using computer data entry tools - keyboard, mouse, touchscreen, scanner
- Sufficient manual dexterity which permits the candidate to use small tools, such as staple removers, paper cutters, scrapers, and box cutters
Frequently (up to 50% of the time)
- Standing (more than 1 hour at a time)
- Lifting 11-25 pounds
- Bending/Stooping
- Reaching above shoulder
Occasionally (approximately 1-2 times per month)
- Lifting 26-40 pounds
- Pushing/Pulling up to 25 pounds
- Kneeling
- Climbing stepstools
Rarely (1-5 times per year)
- Lifting 40+ pounds
- Pushing/Pulling 26-40 pounds
- Pushing/Pulling 40+ pounds
- Climbing ladders
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
All applicants will receive consideration for employment and will not be discriminated against on the bases of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.
Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.
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