SUMMARY: Responsible for providing administrative support to the Human Resources area and assisting all trail guide and managers with human resources related information. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. • Assists with processing and new hire orientation for domestic and J-1 students. • Responsible for tracking, inputting and filing all required information on applicants.

• Administrative duties such as name tags, filing, making copies, faxing and mailing documents, reset of passwords, and performs other clerical functions as required. • Processing employee direct deposit information and resolving direct deposit issues (bank accounts, pay cards). • Assemble and distribute monthly employee birthday cards. • Coordinate and construct monthly newsletter.
• Schedules meetings and orientation as needed. • Responsible for the distribution, inventory, and ordering of uniforms. • Files papers and documents into appropriate employee files. • Assists and prepares correspondence and processes mail.
• Requires regular and predictable attendance. • Assists HR Director and Managers with various special projects, as assigned. • All other duties as assigned. SUPERVISORY RESPONSIBILITIES: There are no Supervisory duties associated with this position.

EDUCATION and/or EXPERIENCE: Level 3 High school diploma or general education degree (GED); some college preferred; at least two years of administrative experience, preferably in Human Resources. LANGUAGE SKILLS: Level 3 Ability to read and interpret documents such as safety rules and operating procedures/instructions. Proficiency in English language is required in order to effectively communicate with guests/associates. MATHEMATICAL SKILLS: Level 2 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Level 3 Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS: • Valid TN Driver’s license or the ability to obtain within 30 days of employment OTHER SKILLS AND ABILITIES: Willingness to perform any required task within associate’s capabilities in order to effectively meet the needs of the Company. Ability to get along well with others.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. • Advanced knowledge of Microsoft Office Products: Word, Excel and PowerPoint, including competent typing skills. • Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, calculator.

• Ability to maintain confidentiality is essential. • Excellent communication skills: written and verbal/inter-personal skills with ability to speak to individuals at all levels. • Excellent organization skills. • Ability to act independently with little supervision.
• Skilled in problem solving and staff training. • Efficiently handle multiple duties, ability to handle stressful situations, and works efficiently. • Requires a good understanding of company policies and procedures. • Ability to handle stressful situations.
• Good attendance and punctual. • Exhibits professionalism. • Exhibits good grooming habits and wears the proper uniform. • Follows all resort and office policies and standard operating procedures.
• Flexibility – able to adapt and deal with frequent change, delays or unexpected events. • Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities: • While performing the duties of this job, the employee is required to: Regularly stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance and talk and hear. Lifting Activities: • While performing the duties of this job, the employee is required to: Regularly lift up to 10 pounds Frequently lift up to 25 Occasionally lifts up to 50 pounds with assistance Vision Requirements: Close, distant, peripheral and depth. Ability to adjust and focus. WORK ENVIRONMENT: Occasionally required to work in outdoor weather conditions Noise Levels: Moderate


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