The Harry & Rose Samson Family Jewish Community Center (JCC) is seeking a customer service focused, organized and detail-oriented Scholarship Administrator. This role's primary responsibility is to distribute JCC Scholarship funds for all participating JCC Programs in a confidential, consistent, and timely manner. The Scholarship Administrator is a half-time position that works 20 hours per week. After six months, a Flexible Work Arrangement is available which allows staff to work remotely forty percent of their schedule.

Essential Duties and Responsibilities

• Administer distribution of scholarship funds: review applications, determine the amount of the scholarship, communicate with the applicant regarding the decision in writing.
• Communicate accepted offers to appropriate financial staff so that scholarship is applied to the applicant’s account at the JCC.
• Track scholarship offers and provide timely reports to associated staff and senior management.
• Provide scholarship information to JCC Development team for use in appeals.
• Update scholarship application forms and reporting as necessary.
• Serve as applicant resource utilizing varied means of communication in a respectful and timely manner.
• Liaison with the Milwaukee Jewish Federation, local synagogues, and other scholarship granting entities to help ensure that applicants are applying for all opportunities and to foster agency cooperation.
• Communicate with applicants in a timely and professional manner.
• Maintain strict confidentiality regarding applicants and their application materials.
• Complete special projects as assigned.
• To assume responsibilities as assigned for JCC special events.
• Actively promotes and practices the organization’s Positive Rules of Communication.
• Perform other duties and assume additional responsibilities as needed.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications – Knowledge, Skills and Abilities Requirements (KSAs):

• Intermediate level skills with MS Office, particularly MS Word, and Excel, including use of tables, able to query databases and download data for analysis and presentation.
• Strong verbal and written communication skills, including the ability to communicate with internal and external customers.
• Able to successfully conduct difficult conversations with empathy while maintaining agency perspective and JCC scholarship policy.
• Able to learn and effectively utilize JCC Membership accounting software (CSI), Abila MIP, and CampMinder to obtain data for financial and census reporting.
• Able to maintain confidentiality at all times and in all circumstances.
• Able to work independently with minimal supervision.

Education and/or Experience

• Undergraduate degree preferred.
• One to two years administrative experience required.
• One to two years of customer service experience required.

What do we offer?

The Harry & Rose Samson Family JCC offers a challenging, dynamic, multicultural work environment with a competitive salary and a comprehensive benefits package. The JCC is committed to a culture that supports work-life balance, and invests in our culture by offering a generous Total Talent Rewards Philosophy for all employees. This part time position is eligible for Paid Time Off (PTO) and up to ten plus paid Holidays.

Uniquely JCC Benefits

• JCC Membership: Every active staff member receives full JCC membership at no cost, which includes member access to our state-of-the-art fitness and aquatics facilities in Whitefish Bay and summer membership to the JCC Water Park in Mequon.
• JCC Program Discounts: Employees receive significant discounts on virtually all programs offered at the JCC and are actively encouraged to participate in our early education, wellness, camping, cultural, and enrichment programs.

The JCC has adopted a mandatory COVID-19 vaccination policy. This policy requires that all JCC employees verify they are fully vaccinated or have an approved medical or religious exemption within 30 days of employment.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

If you need any assistance seeking a job opportunity at Harry & Rose Samson Family Jewish Community Center or if you need reasonable accommodation with the application process, please call (414) 964-4444 or contact us at hr at jccmilwaukee dot org.