Scheduling Specialist Job at Acclara Solutions
We work hard to make Acclara a great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.
SCHEDULE: MONDAY - FRIDAY (MUST BE AVAILABLE TO WORK BETWEEN THE HOURS OF 10:00 AM - 7:00 PM CST)
JOB SUMMARY
We are looking for a Call Center Scheduling Specialist for our Patient Services Department, that will be the liaison between our company and its current patients. The scheduling specialist is responsible for interacting with patients to gather information necessary for accurate scheduling and arrival/check-in communication with patients. The scheduler should be able to schedule patients in an accurate and timely manner. The scheduler usually reports to the department lead or supervisor.
Responsibilities
Acclara is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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SCHEDULE: MONDAY - FRIDAY (MUST BE AVAILABLE TO WORK BETWEEN THE HOURS OF 10:00 AM - 7:00 PM CST)
JOB SUMMARY
We are looking for a Call Center Scheduling Specialist for our Patient Services Department, that will be the liaison between our company and its current patients. The scheduling specialist is responsible for interacting with patients to gather information necessary for accurate scheduling and arrival/check-in communication with patients. The scheduler should be able to schedule patients in an accurate and timely manner. The scheduler usually reports to the department lead or supervisor.
Responsibilities
- Answers incoming calls and establishes a positive first impression with patients and physicians
- Responsible for accurately scheduling and re-scheduling patient appointments
- Successful scheduling includes, but not limited to exhibiting proficiency in scheduling appointments according to practice guidelines, verifying, initiating authorizations and referrals, performing key user duties with minimal errors
- Accurately documents patient to provider communication, assessing urgency and escalating as appropriate
- Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice
- Maintains and updates patient demographic information accurately to computer database
- Takes messages from physician line and returns calls or redirects as needed
- Excellent verbal and written communication skills
- Reliable attendance record
- Works effectively with others toward a common goal by demonstrating flexibility in job activities to further promote unit goals
- Provide our client exceptional customer service to meet and/or exceed the needs of patients
- Good problem-solving skills
- Ability to learn / stay abreast of relevant policies
- Computer literate / able to use basic functions of a computer
- Ability to type a minimum of 40 wpm
- High school diploma, or equivalent required
- Required minimum 1 year of high call volume experience.
Acclara is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.