Surgical Scheduler - Orthopedics (Amherst)

About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Our Team

Cooley Dickinson Medical Group Orthopedics & Sports Medicine is where experienced, highly trained professionals advance the health of patients through specialized, expert treatment and prevention of musculoskeletal (bones, ligaments, muscles, tendons) problems. The practice’s holistic approach to orthopedics involves coordination of personalized services within the practice and with other providers, to ensure a comprehensive range of care to people of all ages. We have combined expertise in all major orthopedic specialties, including sports medicine, orthopedic trauma, hand & upper extremities, joint replacement and spine care.

Role Overview

We are seeking a full-time, 40-hour Surgical Scheduler to support our Orthopedics practice onsite, Monday through Friday. The Surgical Scheduler provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities related to surgery scheduling.

In this role, the Surgical Scheduler:

• Works independently to complete job responsibilities and tasks, and work with the physician, staff members and management to ensure a quality-based, customer-focused flow of work.
• Provides a high level of coordination and office support to meet physician needs.
• Uses discretion and judgment to organize priorities, complete tasks and handle confidential patient information.
• Demonstrates a comprehensive understanding of the scheduling system and any updates to the system. Excellent customer service skills, patience, and adaptability are needed to interact with physicians, physician office staff and patients.
• Adheres to all departmental, administrative, hospital policies and procedures, and customer service standards 100% of the time.
• Performs all duties in an independent manner using appropriate judgment in referring problems and questions to their supervisor.
• Possess the ability to communicate effectively with a variety of people in person, on the phone, and via email.
• Requires the ability to work with a minimum of supervision and perform under high pressure.
• Covers front desk tasks on occasion (ie. Vacation coverage, etc).

The Surgical Scheduler will predominately be based out of our Amherst location (107 University Drive, Amherst, MA 01002); however, there may be occasional coverage needs at our West Hatfield, MA location (4 West Street, West Hatfield, MA 01088). For the first 30-60 days, training will be at our West Hatfield location.

Hours will be Monday through Friday 8:30am to 5pm.

Qualifications

When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work.

• High school diploma or equivalent required
• One (1) to three (3) years current experience as an office clerk/receptionist in a medical practice required
• Familiarity with medical terminology required; surgical knowledge and background preferred
• Proven ability to type required, as well as the ability to operate business office equipment including copy machines and fax machines required
• Demonstrated proficiency in PC applications including Windows and word processing required
• Demonstrated organizational, interpersonal, oral, and written communication skills required
• Demonstrated ability to work independently required

It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cooley Dickinson Health Care will provide reasonable accommodations for qualified individuals with disabilities.

Cooley Dickinson Health Care embraces diverse skills, perspectives and ideas, and encourages people of color, veterans, people with disabilities, LGBTQ candidates, and people from other underrepresented groups to apply.