Job Title: Salesforce Analyst/Administrator

Duration: 12 Months

Location: CO - 9965 Federal Drive - Colorado Springs / Plymouth, MN

We are looking for a Sales Analyst/Administrator to support CRM (Salesforce) system administration and similar business intelligence activities for the US sales organization for IGT Devices. In this role, you will be responsible for the day-to-day administration of Salesforce, with the goal of streamlining and improving business processes for end users.

Responsibilities

• Understand data structure of current CRM (Salesforce) and other available data sources
• Assist in the configuration and implementation of business processes, workflows and applications in Salesforce while adhering to best practice
• Provide tier one support by identifying, logging, tracking, resolving and/or escalation of all incoming user issues and enhancement requests
• Communicate regularly with users to support them in their role and provide information and training on new features and functionality to increase and retain adoption
• Assist in maintaining an error free operating environment
• Build and maintain reports and dashboards for various internal stakeholders
• Monitor data quality to ensure data remains accurate, research Salesforce data issues and assist with data cleanup
• Develop role-based training materials delivered through a variety of media
• Create system and user documentation as needed, including standard operating procedures (SOPs)
• Reconcile transactions by comparing and adjusting data
• Work effectively with users and Salesforce team members toward increased user adoption and success of Salesforce

Required Skills

• Bachelor's degree (BA or BS) Highly Desired.

SalesForce Admin certification required.

• 3+ years of CRM (Salesforce.com) experience required.
• Certified Salesforce Administrator required, Advanced Administrator and/or Platform App Builder preferred
• Advanced knowledge of Excel
• Exceptional written and oral communication skills
• Self-motivated, logical and methodical nature
• Willing to adapt to change and able to multi-task
• Ability to work with a variety of colleagues at varying levels of authority
• Demonstrates a serious commitment to accuracy and quality while meeting goals and deadlines
• Well-developed data analysis skills
• Must be detail oriented and a problem solver
• Ability to perform self-reviews to ensure accuracy and work with minimal supervision
• Excellent customer service skills

Job Type: Contract

Salary: $40.00 - $45.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Colorado Springs, CO 80921: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Salesforce Analyst: 3 years (Required)
• CRM: 3 years (Required)

License/Certification:

• Salesforce Certification (Required)

Security clearance:

• Confidential (Preferred)

Work Location: One location

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