Job Summary/Position

Under direction of community sales leadership, the Sales Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.

Success in this role is measured by:

• High degree of prospective resident and prospective resident family satisfaction
• Excellent customer service metrics
• Synergy and collaboration with community team managers
• Successful sales and marketing efforts Key Duties and Responsibilities:
• Assist in maintaining up-to-date records of all communication with prospective customers using lead management system
• Track each prospective resident from initial contact to the close, and finally, through the move in
• Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates
• Maintain a strong knowledge of competitor information
• In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects
• Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in
• Coordinate with the Resident Care Director to schedule an assessment with the resident as needed
• Inform all departments and associates of the pending move-in date and the necessary information about the resident
• Assist the resident and his/her family with the transition process through on-going communication, sensitivity and reassurance
• Assist with planning and participate in sales initiatives and events
• Other, related duties as assigned

Qualifications:

• Must be able to work a Tuesday - Saturday schedule
• Previous administrative and/or customer service experience preferred
• Positive, energetic and enthusiastic attitude, ability to work as a team member
• Availability to work some weekends, some evenings and special occasions.

COVID-19 Considerations: The Arbor Company has decided to require the COVID-19 vaccine for all Arbor employees, giving consideration to legally sufficient requests for exemptions. After careful research, our team decided this is the best way to protect the health and safety of residents while also creating the safest work environment.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: In person

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