SKILLS AND QUALIFICATIONS:

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  Possess a positive, outgoing and friendly Personality.
• Ability to follow the OVI standards of Presentation.
• Ability to follow the OVI standards of Body Language.
• Ability to follow the OVI standards of Verbiage.
• High school graduate.
• Ability to drive a golf cart safely at all times.
• Ability to work cohesively with other employees as part of a team.
• Legal ability to work in the US.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to do basic arithmetic.
• Ability to work a flexible work week including nights, weekends and holidays.
• Excellent people skills.
• Ability to be a productive and positive team member.
• Ability to maximize productivity when assigned tasks.
• Ability to be a clear thinker in pressure situations and exercise good judgment.
• Ability to focus attention to detail.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to maintain confidentiality of hotel guests and pertinent Inn information.
• Ability to ensure security of guest room access and hotel property.
• Ability to work with minimal supervision.
• Ability to communicate clearly and effectively.
• Ability to think and respond quickly to situations at hand.
• Ability to efficiently process and prioritize tasks at hand.
• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Maintain professional appearance, behavior, integrity, and openness to guests and fellow employees.
• Ability to remain calm and courteous in demanding and difficult customer situations.
• Ability to work evenings and weekends, when business requires.

• 
  Ability to communicate in a second language, preferably Spanish.
• Experience in a hospitality industry in a similar position.
• Ability to provide legible written communication.
• CPR certification.
• Previous guest relations training.

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  Keep shuttles clean and organized at all times.
• Wear proper uniform and maintain high standards in regards to personal appearance as outlined in the Employee Handbook and Training Manual.
• Be aware of presentation, body language, verbiage, quality of work, and attitudes around guests.
• Ability to elegantly serve all shuttle guests.
• Ability to greet every guest in an upbeat and positive manner.
• Ability to use the guest’s name frequently during every conversation.
• Demonstrate a thorough knowledge of guest room locations.
• Demonstrate a thorough knowledge and location of all resort outlets, amenities and features along with hours of operation.
• Handle guest complaints by following the procedures as stipulated in the OVI training manual and ensuring guest satisfaction.
• Maintain necessary communication with Door Person via radio.
• Drive the shuttle safely at all times while adhering to company standards and procedures.
• Carefully and neatly load and unload guest belongings from and into the shuttle while adhering to proper lifting techniques.
• Safely transport guests and their belongings between shuttle stops.
• Demonstrate knowledge of The Ojai Valley Inn & Spa’s style, practices, culture, terminology, organizational structure, and general philosophy. That Philosophy should be portrayed in the professional appearance, behavior, integrity, and openness to guest and fellow employees.
• Come to work as scheduled.
• Arrive at your work area at a time listed on schedule.
• Use telephone procedures/etiquette as dictated by the training manual.
• Report accidents immediately to your immediate supervisor.
• Respect guest confidentiality.
• Train all new hires