Company Description

As the leading cannabis multi-state operator (MSO), AYR Wellness is on a journey to be a force for good; and it all starts with our belief in the power and potential of the plant.

We believe in creating an environment in which we can all flourish, one where every individual can find their genius and pursue their passion, because it’s this dedication to creating a culture of excellence, one where we’re all empowered to achieve our dreams, that will propel us forward. We’re a company that puts our people first. A place where talent is rewarded, diversity is celebrated, and innovative thinking is championed and we believe that together we can build a better and brighter future for ourselves, our industry, and our world.

Join us as we create wonder together.

Job Summary

The focus of this role is to support all patients and provide them with the best and most memorable experiences during delivery. The primary responsibility of a Retail Home Delivery Driver is to interact with potential customers, current patients, and physician office staff in a manner that positions our company for success and provides the best customer experience possible

Duties and Responsibilities

• Ensure that all Standard Operating Procedures are being followed when completing every delivery
• Ensure that quality checks are performed when fulfilling order and when dispensing in the Medical Marijuana Use Registry
• Follow proper dispensing methods implemented by the Department of Health
• Deliver and dispense the company’s regulated medical cannabis products to qualified patients in accordance with company policy and in accordance with Florida medical cannabis regulations.
• Delivery Drivers will be responsible to for maintaining 100% traceability throughout the delivery process.
• Serve as a patient advocate, security advocate, or patient delivery driver, including all aspects of customer service and oversee that all their orders and patients are serviced promptly and efficiently.
• The goal of these patient interactions is to ensure that each patient has a high-quality, valuable, and industry-leading experience when interacting with the company, ensuring that Liberty Health Sciences Florida is positioned as the medical cannabis provider of choice in Florida.
• Maintain communication with patients while servicing deliveries to ensure our consumers are satisfied.
• Maintain a professional relationship with all employees and patients
• Ensure that all driving regulations are followed when driving a Company vehicle
• Ensure that their surrounding areas are secure, all employees are following proper procedure when entering and exiting the facility, and all remaining security policies are being implemented.
• Retail Home Delivery Drivers will also be responsible for driving company vehicles to service deliveries and fulfill any orders that are scheduled for the next delivery date.
• This role will be involved in activities related to patient acquisition, patient intake, customer support, order fulfillment, delivery operations, retail sales, security operations, customer retention, and customer experience.
• Ensure effective communication and teamwork across functional area and team members to achieve company goals

Qualifications

• Must be 21 Years of Age
• Must be able to pass a Level 2 Background Check (FBI)

Education

• High school diploma/GED required

Experience – select one, remove remainder

• 1-3 years

Knowledge, Skills, and Abilities

• Customer Obsessed - Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Functional/Technical Skill - Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct reports

• No direct reports

Working conditions

• Able to accommodate scheduling that may include varied shifts, weekend, and some holidays
• Regularly works in outside conditions that include inclement weather, heat, and humidity.

Physical requirements

• Sitting, standing, and walking motion/movement will be required
• Lifting or moving items up to 50 pounds may be required
• Driving/operating a delivery vehicle and delivering packages between facilities is required.
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans’ status.