Restaurant Manager

Come and grow with us! Chick-fil-A Wilkes Barre Township is hiring a friendly face who loves to show hospitality and great customer service from the heart. As a Restaurant Leader you will work in a fast-paced customer-focused organization that is committed to growing and developing with you. We are seeking a passionate and driven individual to support the business by communicating, training, coaching and leading all team members on achieving customer service, food safety, quality and growth goals as a team.

As a Restaurant Leader, you will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. The Restaurant Leader is in constant contact with the leadership team and Owner/Operator to partner in the success of the restaurant.

Required Qualifications:

• Experience as a leader in the customer service and/or production environment
• Proven ability to lead in quick paced environments as part of a team
• Basic computer competency
• One year commitment required

Position Type: Full-time Day & Evening (available to work a minimum of 40 hours a week with Saturday availability. Front Counter/Cash Register Leaders & Kitchen Leaders.

Pay Range: Highly Competitive Compensation based on Experience and Availability

Our Leader Benefits:

• Medical, Vision & Dental Benefits
• 401K retirement plan - 4% employer Match
• Flexible schedule with day and night hours
• Paid Time Off (available upon six months)
• Sundays Off
• Career advancement & management opportunities
• Scholarship & tuition reimbursement for college
• Free meals on scheduled days
• Flexible scheduling

Duties and Responsibilities:

• Prior leadership experience in a similar role with proven results in excellence
• Proven ability to lead in quick-paced environments as part of a team
• Oversee a particular function of the restaurant while working your scheduled shift
• Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business
• Coach Team Members to consistently follow all established Chick-fil-A processes and procedures & best practices
• Facilitate Shift Management - breaks, communication, call-off management, reward & recognition, discipline et. al.
• Empower, encourage and provide feedback to team members on a daily basis
• Greeting and serving guests with enthusiasm, courtesy, and hospitality
• Preparing & packaging food orders for catering, drive-thru, and/or in store
• Must love to smile and connect with people
• Lead in executing opening or closing procedures
• Ensure all team members on shift are aware of plan for the day
• Provide training and coaching to team members in how to present food to guest with neatness and attractiveness
• Appropriately handle all customer issues and play a positive role in customer recovery
• Perform coaching for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook
• Awareness of food and labor cost best practices and works to implement them at all times
• Ensures all assigned areas are fully stocked, neat and organized
• Oversee or participate in the ordering, delivery, restocking, and inventory processes
• Keep all kitchen areas neat, clean and orderly at all times
• Ensure that all food and physical safety procedures are followed all of the time
• Meet the physical demands of the position including standing for up to 9 hours and lifting up to 50lbs
• Model and support clear communications between the front counter and kitchen teams
• Demonstrate knowledge of the brand and menu items
• Follow all sanitation and safety procedures
• Read, understand and comply with all parts of the Team Member Handbook
• Understand all aspects of Core4, Second Mile Service, Operational Excellence and Winning Hearts Every Day
• Available to work a minimum of 40 hours a week (Full-time) or 24 hours a week (Part-time) with Saturday availability (as well as opening / closing shift availability)

Required Skills:

• Lead the business to achieve labor/food cost targets and speed of service goals
• Proven leadership with track record of achievement
• Results-oriented
• Dependable & reliable
• Loves serving and help others
• Ability to multitask
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude, outgoing and fun
• Hard working
• Ability to communicate effectively with guest and fellow team members
• Desire to continuously learn and improve