Resort Evening Manager Job at Omni Hotels & Resorts
Overview:
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment. Job Description:
Montelucia Resort and Spa
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
To work closely with the Director of Front Office and Director of Rooms, and the other Operations Departments to ensure maximum operating efficiency. To assist in ensuring our PM Operation is running efficiently and to help drive our customer satisfaction.
Responsibilities:
- Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening.
- Assist with handling all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Understand and able to lead all emergency procedures and security proto calls.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Resort walks to monitor operations throughout the property.
- Oversee all FO, GS, HK, Security departments and assist the F&B PM managers as needed
- Attend Weekly Resume meeting to be familiar with all group activities, movements, and agreements.
- Complete rate discrepancy report and make needed changes.
- Prepare group information sheets, be knowledgeable of group activities around the resort.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Understand all emergency procedures.
- Understand all radio codes.
- Ensure representation at the Safety and issue Prevention Meetings.
- Conduct appropriate number of MOS Checklists for each associate every month.
- Conduct a monthly department meeting.
- Monthly review of AAA Standards with all associates.
- Ensure all items on the SOP review are handled in a timely manner.
- Ensure that all standards on the overnight shift are being adhered to.
- Broad knowledge of Opera, Synergy and Resort Suite systems.
- Broad knowledge of all Resort services and amenities.
- Knowledge of reservations special packages.
- Ensure cleanliness and organization of the department.
- Computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, radio, Nextel and Bell.
- Interior and on occasion exterior of hotel with exposure to weather conditions.
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- As needed will be required to cover shifts at front desk.
- Handle all training with associates to ensure Omni Standards.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Complete weekly supply inventories to ensure adequate pars of such.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
- Must be TIPS trained and able to assist in enforcement.
- Previous luxury hotel experience is preferred.
- Must be able to work a flexible schedule with working nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
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