Imaging Registration Representative – AdventHealth Medical Group West

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person & Mental Health Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Days

Shift: Monday-Friday: 10:30am-7pm, Every third Saturday

Location: 10987 Sheldon Rd Suite 100, Tampa, FL 33626

The community you’ll be caring for: AdventHealth Medical Group West Florida

• Rollover PDO with service year increases in accrual
• Comprehensive benefits package; including tuition reimbursement and matching 403b plan
• Patient facing positions receiving company paid initial sets of scrubs
• Company Discount programs
• Growing Organization
• Reimbursement for clinical position certifications

The role you’ll contribute:

The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.

The value you’ll bring to the team:

• Completes scheduling / pre-registration / registration / admission process and follow up within established timeframes – meets or exceeds wait time goals
• Assists with non-clinical operations of the Imaging Center, under the direction of the Center Manager
• Schedules patients as necessary; operates the scheduling system correctly and follows established guidelines for scheduling patients
• Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records
• Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise
• Has patients confirm their identity when possible; cross references with database to ensure accurate MPI
• Estimates and explains patient charges
• Interprets and explain insurance benefits to patients
• Collects proper co-pay’s and patient portions at time of service. Is firm and persistent, but pleasant in carrying out the collection responsibility
• Answers the telephone with proper greeting

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High school diploma, GED

Preferred qualifications:

• College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position