Registrar Services Specialist II
American Public University System

The Registrar Services Specialist II will assist students with course registration, course withdrawal, and activities associated with course enrollment and maintaining a student’s academic record. Additionally, the Specialist is responsible for responding to student appeal requests, investigating and delivering appropriate appeal outcomes, reviewing appeal requests for eligibility, and triaging non-appeal escalations for resolution. This position provides support and customer service to students, staff, and faculty and supports other projects as needed, including but not limited to process improvement, reporting, and service experience. Successful candidates must be customer service-oriented, highly organized, and able to multitask and work independently.

Responsibilities:

• Responds to APUS student phone and e-mail inquiries concerning registration, grades, extensions, drops, withdrawals, probation, and other tasks within one business day while complying with the Family Educational Rights and Privacy Act (FERPA).
• Assists students with Manual Registrations and Withdrawals and maintains accurate records.
• Researches and prepares all appeals for review and ensures decisions are delivered within SLA.
• Uses effective research strategies to investigate concerns posed by students, staff, and faculty.
• Maintains accurate notes in respective systems for processes for student record updates, tracking, and reporting.
• Employs resolution skills to maintain a positive working relationship with multiple departments.
• Understands APUS policies, programs, and procedures to provide assistance and guidance to students in these areas while enforcing University policies.
• Performs other Functions of the Office of the Registrar to support the APUS student body

Essential Skills:

• Understanding of higher education organization
• Exceptional written and verbal communication and customer service skills
• Ability to work under pressure, within deadlines, and independently
• Understanding of online learning structure and purpose
• Understanding of student development and learning
• Excellent customer service skills
• Effective verbal and written communications skills (including basic editing experience)
• Proficiency in Microsoft Office Suite
• Strong analytical, organizational, and administrative skills
• Demonstrated ability to manage multiple projects under tight deadlines and meet department service level agreements
• Ability to work as a team player as well as work independently to complete work through prioritization and time management
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance

Requirements:

• 2 Years of Professional office experience required.
• Prior experience in a Registrar’s office or other academic environment preferred.
• Strong customer service background preferred
• Bachelor’s Degree required

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) and American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. of American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado Pay Law/NYC Pay Transparency Law

If you are a Colorado or New York City resident and this role is available in Colorado, New York City or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com