Regional Service Director Job at Leslie's
Mission/Job Scope:
Oversees the performance of assigned Leslie’s Service Markets to ensure they meet or exceed sales plans, customer service, performance and operating standards. Ensures and monitors compliance to local and state code requirements. Develops, executes and manages sales targets, payroll plans, and all company- initiated programs. Responsible for hiring, training and developing Service Managers for the assigned service markets. Regularly conducts visits to each service market to assess the performance of all technicians and evaluate overall P & L performance. Provides superior customer service and enhances Leslie’s position and image in the marketplace.
Outcomes:
- Achieve desired service sales goal set forth by the Company for designated Service Region.
- Achieve desired contribution goal set forth by the Company for designated Service Region.
- Manage, achieve and exceed budgeted Gross Margin standard
- Manage controllable expenses
- Manage the business within the guardrails of the KPI standards
- 8% Missed Appointments
- 8% Callbacks
- 15% Cancellations
- Manage and control Company vehicle fleet and associated expenses including but not limited to:
- Fuel Cost
- Maintenance & Repair Expenses
- Cleanliness & Appearance
- Technician driving habits and operating performance
- Manage and control all payroll expenses within designated service market:
- Quality Control dollars (QC)
- Unearned Draw (where applicable)
- Hire, train and develop ‘A’ players
Essential Competenciessss
- Good Communication skills both written and verbal
- Strong knowledge of swimming pool equipment
- Knowledge of, and the ability to calculate hydraulics
- Clear understanding of Customer Service philosophies
- Ability to recruit and assemble winning teams
Qualifications:
- A bachelor’s degree preferred
- At least 5 years field experience in a multi-unit retail and/or service and repair environment preferred.
- Excellent communication skills and proficiency with computers. Must be willing to travel extensively.
Behaviors
Preferred
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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