• Self-Schedule (2 hours)
• Successfully complete CritiCall testing process, including meeting KPH requirements

• Will be scheduled upon successful completion of the above testing
• Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along).

• Oral Board Panel Interview
• Final Candidates will have a 2nd interview with Executive Staff

• Upon successful completion of all above
• Background Examination / Polygraph Testing

• Upon successful completion of background and polygraph testing
• Medical, Hearing, and Vision Testing
• Psychiatric Evaluation

EDUCATION AND EXPERIENCE

• 
  Graduation from High School or equivalent including coursework in office and administration fields.
• Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment.
• Experience working with the public, responding to inquiries and providing information.
• Computer experience with use of Microsoft Windows.
• Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio.
• OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work.

• Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment.
• Ability to accurately read and write the English language.
• Ability to pass an extensive background investigation, including fingerprinting and polygraph test.
• Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays.
• Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months.

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

• 
  Provides excellent and proficient customer service to both internal and external customers.
• Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries.
• Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public.
• Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service.
• Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services.
• Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee.
• Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies.
• Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed.
• As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database.
• Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger.
• Maintains confidentiality of work-related information.
• Maintains all required records and reports in a correct and timely manner.
• Works in a safe manner and reports unsafe activity and conditions.
• This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs.
• Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment.
• Maintains regular attendance and punctuality.

• Attends and participates in meetings, trainings, and community events as a representative of the department as assigned.
• May provide testimony in court.
• Performs other duties as related or assigned.

COMMITMENT TO SAFETY AND WELLNESS
It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness.

All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.

WORK ENVIRONMENT
The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.

• EPO or HDHP with Employer Contributing Health Savings Account
• Affordable employee dependent coverage
• Flexible Spending Accounts
• Free On-Site Health Screenings, Promotions & Incentives
• Fun Challenges for all fitness levels
• Tuition Assistance reimbursable up to $4,500 annually
• Recognition programs for customer service and safety, including the opportunity for cash bonuses.