What Will you Do?

As a Psychological Consultation Center Manager at Pine Rest, you’ll be part of a tight-knit team that believes in the healing power of your expertise and compassion. You will provide advice and counsel to staff regarding their area of expertise. Represents organization to organizational constituencies, health care institutions, governmental agencies, regulatory agencies, the community, and other external publics on a limited basis. The PCC Manager must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.

Psychological Consultation Center Manager are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Who We Are:
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Our on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Principal Duties and Responsibilities:

• Responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity, and professional excellence. Communicates and models mission to the clinic staff.
• Responsible for the overall management of the clinic’s daily operations to provide the best patient care, achieve quality improvement, fiscal productivity, and patient satisfaction goals and objectives.
• Leads department customer service initiatives.
• Implements strategic and operational plans for clinic flowing out of ORS organizational and regional plans.
• May serve as a member of various committees to participate in division-wide discussions.
• Functions as a change agent by appropriately challenging current processes, policies and procedures. Seeks to incorporate new technologies and methods to improve overall effectiveness. Exemplifies a strong, positive attitude during times of crisis and uncertainty.
• Monitors and reports annual, quarterly, monthly, and weekly goals to encourage progress within the clinic.
• Provides technical expertise to coach a multidisciplinary team in the areas of organizational quality and performance improvement. Ensures the necessary data and tools are available to team members and staff to work through actual and potential barriers to improvement.
• Utilizes department/operating unit structure to achieve goals and strategies, making changes when necessary for better efficiency and to further develop core competencies of the clinic.
• Ensures that staff members’ training is kept current. May train and/or coordinate the training of new staff or existing staff on certain applications, procedures, or policies.
• Practices stewardship when developing and adhering to departmental budgets.
• Plans department activities within the framework of performance improvement initiatives. Documents the plans, projects, progress, results, and related issues of these activities.
• Holds assigned staff accountable for the accomplishment of strategies, plans, and budgets.
• Clearly communicates expectations, requirements, results, and issues to staff and provides clarification of key policies.
• Develops procedures and monitors them for improved performance.
• Serves as a role model and mentor for staff to encourage their personal and professional development and successful accomplishment of program goals and strategies.
• Gives and solicits feedback from staff to ensure a high quality of service and positive staff relations.
• Must maintain annual training and demonstrate competency in the required programmatic training.
• Performs other duties or functions as assigned.

What Does the Role Require?

Education/Experience:

• Doctoral degree in clinical psychology required with a strong assessment background.
• Five or more years of clinical experience.
• Three to five years of progressively more responsible work experience in management preferred.

Benefits:

• Medical, dental, vision life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

NOTICE: Successful completion of a drug screen prior to employment is also part of our background process.


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