Program Assistant

This position performs a wide range of complex clinical and administrative support duties for programs and services at USF Health exercising a high level of independent judgment and decision making. Acts as a liaison between patients and providers, including scheduling procedures and clinical appointments, counseling on preparations for procedures and discussing test results with patients. This role involves substantial patient interaction with an emphasis on patient satisfaction and patient access.

Duties & Responsibilities

This position performs a wide range of complex clinical and administrative support duties for programs and services at USF Health exercising a high level of independent judgment and decision making. Acts as a liaison between patients and providers, including scheduling procedures and clinical appointments, counseling on preparations for procedures and discussing test results with patients. This role involves substantial patient interaction with an emphasis on patient satisfaction and patient access

. •Associates Degree

• 3 years experience in a clinical setting, preferably in a combined clinical administrative role

• Medical Assistant certification

• Assists the Program Manager by serving as the point person in the management of day to day operations and coordination of patients plan of care using independent judgment and decision making

• Acts as primary contact for executive wellness patients, facilitating patient needs with care team providing excellent customer service

• Provides clinical and administrative support to leadership team and providers for support in day-to-day and overall goals/initiatives

• Serves as the concierge/patient advocate responsible for the development of patient agendas as well as coordination and execution of the client visit at an exemplary level

• Handles large amounts of sensitive and confidential information working directly with administrators, physicians as well as clients/patients assisting in the orchestration of a plan of care for clients/patients who require continuing medical support via USF Health ensuring compliance and accuracy

• Works closely with Revenue Cycle Operations to facilitate collection of payment for full day physical package and any co-payment needed for outside specialty coordination

• Patient Care Coordination
  • Collect information from MD after annual examination
  • Work directly with nutritionist/sports trainer on feedback
  • Perform wellness wheel or other mental health survey with the patient during their annual examination
  • Provide listening ear to discuss the results of mental health responses
  • Gather materials, tools, and referrals to an outside health team that could continue the care and overall health for the patient.
  • Combines their health from all facets to help develop concrete “treatment” plan for positive life changes and potentially adaptation of changes for a lifetime.