Principal Support Engineer – RSE (Security)

NETSCOUT is continuing to grow & our Support Services Team is expanding! We are currently seeking a Security focused Remote Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.

Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, cybersecurity principles, VMware, Cloud, networking and big data.

Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business and your customers business.

Essential Responsibilities:

• Work with customers assisting with security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews)

• Advise customer on cybersecurity best practices using NETSCOUT product suite
• Interface with our world-class support, development and SQA teams to identify and resolve product issues
• Utilizing NETSCOUT's Knowledge Management system, research & develop tips and solutions

Required Experience

• Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
• Minimum of 7 years in cybersecurity supporting external customers
• Hands on experience working with different cybersecurity products
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Strong network security skills required, Knowledge of DDoS and mitigation techniques
• Advanced networking skills required (TCP/IP, Netflow, and BGP Routing)
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Security Certification (Security+ minimum, preferred: CISM, CEH, CRISC, CCSP, CISA, CISSP-ISSMP, CISSP-ISSAP, CGEIT, CHFI)
• Linux Certification (RHTC minimum)
• Knowledge of Windows and Unix operating system environments
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail
• Ability to travel up to 25%
• Cisco Certification (CCNA minimum, CCNP preferred) a plus
• Project Management Certification a plus (PMP)
• VMware Certification a plus

About NETSCOUT Systems, Inc.

NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a market leader in real-time network performance management and cybersecurity solutions for today’s most demanding carrier, enterprise, and government networks. We provide real-time, pervasive visibility, and insights customers need to accelerate, and secure their digital transformation.

Our mission is protecting the global leaders of industry from the risks of disruption, allowing them to solve their most challenging network performance and security problems, ensuring the connected world runs safely and smoothly. The connected world is only as strong as the people who protect it. NETSCOUT Guardians are an elite force of trailblazers, innovators, and problem solvers who take on the responsibility of tackling the world’s most pressing network challenges.

Headquartered in Westford, Massachusetts, NETSCOUT has approximately 2,300 employees and offices across the globe. NETSCOUT serves the Global 5000 enterprise community as well as government agencies and telecommunications service providers. We’re looking for exceptional talent to join our team and help change the world.

Life at NETSCOUT has been built on the culture of collaboration and diversity, we want all our employees to feel appreciated and valued. These words are the life and soul of our company. We’re passionate about creating an inclusive workplace.

To find out more about working for NETSCOUNT see below link:

https://www.netscout.com/company/be-a-guardian

Additional Information:

The people behind our products are responsible for our company's success, and we take your career ambitions seriously. At NETSCOUT you'll enjoy a competitive compensation plus a benefits package working alongside some fantastic people who generally care.

Our Recruitment process is designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

NETSCOUT Systems, Inc. is an EEO/Affirmative Action Employer.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful applicant in these states might be paid. It assumes that the successful candidate will be in one of these states or perform the position from one of these states. Similar positions located outside of these states will not necessarily receive the same compensation.

The salary for this position generally ranges between $85,000 to $130,000 per year. This range is an estimate based on potential employee qualification, operational needs and other consideration permitted by law. The range my vary above and below the stated amounts, as permitted by Equal Pay Transparency Rules in these states: California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington