Practice Coordinator 1-Walpole

Provides support to a high-volume Primary Care practice by performing administrative functions. Demonstrates and provides exemplary customer service that is friendly, helpful, and reduces anxiety to all patients, peers, physicians, and NWH departments. Effectively uses various computer systems, learning new programs as appropriate. Answers multiple telephone lines: takes calls, screens, relays messages, and/or provides information to caller. Works within the electronic medical record for scheduling patients and communicating with others within practice. Processes requests for information/medical records according to guidelines. Updates existing patient information with strict attention to detail and maintains patient privacy. Schedules appointments within the department. General practice tasks as assigned by Practice Specialist and Practice Supervisor.

• Greets, directs, and/or assists patients. Assesses and prioritizes patient needs. Assists patients with forms if necessary.
• Opens, sorts, distributes, prioritizes, and/or files incoming documents, mail, and other correspondence.
• Maintains and stocks inventory of supplies and makes recommendations regarding needs.
• Answers multi-line telephone system promptly and courteously. Gathers screening information: takes, relays, and manages messages and/or provides routine information. Retrieves voicemail messages, returns calls, or forwards messages as needed.
• Maintains a strong command of hospital registration/scheduling system. This includes registering new patients, updating patient information, scheduling, and rescheduling appointments, as necessary. Multitasks when needed to include checking patients in or out, collecting co-pays, verifying insurance, and addressing concerns as they arise.
• Organizes and maintains patient records, logs, and other controlling systems; retrieves files as needed. Follows systems to assure accurate, confidential, retrievable information. Processes requests in a manner consistent with all regulatory and compliance agencies internal and external to the Hospital.
• Prepares and assists with all documentation necessary for completion of chart, insurance authorization, and third party payors.
• Photocopies and releases information to appropriate parties in a compliant and confidential manner (including requests for subpoenas, third party administrators, walk-in patients, etc.).
• Demonstrates understanding of the legal implications of disseminating patient information.
• Obtains referrals as instructed by providers; completes prior authorization and scheduling of specialty testing and appointments using appropriate systems.
• Confirms upcoming patient appointments, verifies pertinent information directly impacting upcoming appointments.
• Performs all duties related to the Revenue Enhancement activities of the practice, including but not limited to co-pay collection, registration verification, encounter reconciliation, closing of the cash drawer, etc.
• Works collegially with others within the practice and hospital departments to support patient flow and operations.
• Complies with all practice, hospital, and regulatory agency policies and procedures as applicable to role group.
• Completes other special projects and administrative tasks that are assigned on a routine basis.

Education

• High school graduate or equivalent, Associate's degree preferred

Experience

• Minimum two-years medical office experience
• Ability to type 60 words per minute
• Proficiency in word processing, data entry, and general PC based applications required
• Knowledge of medical terminology required
• Proficiency in communication – verbal and written
• Demonstrated evidence of:
  • effective communication skills
  • ability to problem solve
  • ability to get along with others
  • ability to confront issues appropriately
  • ability to handle confidential and potentially sensitive information