SHIFT:

PM WORK SCHEDULE

MAIN DUTIES:

• Supervise the Room Attendants and Public Area Cleaner in cleaning to the standard required
• Organize the Room Attendants and Porters daily duties and supervise to ensure maximum output
• Ensure that all Guest complaints are dealt with professionally, promptly, and efficiently
• Carry out daily duties as directed by the Head Housekeeper
• Deal with lost property promptly and efficiently in ordinance to the hotel procedure
• Ensure that lost properties are logged in as per standard into Go Concierge platform
• Keep corridors, stairways, and all public/working areas clean and tidy at all times
• Assign special duties to Room Attendants, Public Area Cleaners, and Porters
• Control and supervise the issues of keys and pagers to all the Housekeeping staff on a daily basis
• Ensure that maintenance is reported promptly and correctly and that action by the relevant department is followed up
• Ensure that any repairs to soft furnishings are dealt with promptly and followed up on
• Complete all paperwork and records in accordance with departmental procedures
• Monitor and update the computer system on the room status
• Reporting of room deviancies to relevant departments
• Flexible schedule

REQUIREMENTS:

• Previous experience as a Floor Supervisor in a luxury hotel, preferably in NYC
• Ability to mentor and inspire team members
• Exceptional organizational and administrative skills
• Friendly demeanor
• Excellent level of spoken and written English
• Friendly & professional telephone etiquette
• Ability to remain calm under pressure
• Exceptional attention to detail
• Great communication skills
• Computer literate

EMPLOYEE BENEFITS:

• Paid vacation, sick, and personal days
• Medical, Dental, Vision and Life Insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In-house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs