Platform Support Analyst Job at Peoples Bank
Job Purpose
:
This position is responsible for the administration, configuration, and oversight of the various banking core and origination platforms. This position will be a resident knowledge expert for the systems assigned, and support other Platform Support administrators and lines of business managers to ensure the functionality of the systems.
Job Duties :
- Will be responsible for the administration, configuration and oversight of the various banking core and origination platforms.
- Will be the resident expert for systems assigned and support other Platform Support Administrators and lines of business to ensure functionality of the systems.
- Will be responsible for staying up to date with software changes and improvements. This may include training sessions provided by vendors (in person, conference calls, webinars) or by independent research.
- Responsible for reviewing and testing system updates.
- Responsible for creating and maintaining documentation of processes and procedures for various systems administrated by the Platform Support team.
- Responsible for assisting in the research and implementation of system functionality as requested by business leaders and department managers.
- Provide telephone support to internal associates.
- Responsible for reporting software defects and bugs to appropriate vendors and managing the support relationships with these vendors.
- Will assist IT as necessary to research issues or provide additional system troubleshooting.
- May include limited development of management reporting to help support business objectives and analysis.
- Occasional travel may be required.
- Will perform special projects as assigned by manager.
- Normal departmental hours are 8:00 am to 5:00 pm Monday – Friday
Education, Job Skills and Qualifications
:
- Bachelor’s degree in Management Information Systems, Computer Science, Management, Finance, Accounting, or other business related field is required
- Proven ability to creatively problem-solve issues and correct any underlying systematic gaps
- Requires exceptional organizational skills and a high degree of accuracy with close attention to detail
- Excellent knowledge of Microsoft Word and Excel
- Experience with banking systems such as IBS Insight, LoansPQ, Encompass, Baker Hill NextGen, or similar is preferred
- General banking knowledge preferred
- Some limited SQL experience is a plus
- Effectively manage multiple projects with deadlines
- Highly motivated self-starter
- Team-player
Basic Qualifications :
- Bachelor’s degree in Management Information Systems, Computer Science, Management, Finance, Accounting, or other business related field
OR may substitute 3 years software support experience.
Equal Opportunity Employer M/F/Disabled/Vet;
For inquiries regarding employment with Peoples Bank, email humanresources@pebo.com .
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