Job Type: Supervisor/Manager

Pay Range $93,000 to $103,000

Location Colorado Springs, CO

Date First Posted 3/23/23

Payment and Collections Supervisor (Hybrid/Telework)

***A hybrid telework schedule will be considered for this position; hybrid is defined as a pre-determined blend of working from home and in the office

Who we are…

Colorado Springs Utilities offers a 100-year reputation for providing electric, natural gas, water, and wastewater services to the Pikes Peak Region. As a municipal utility, our mission is to provide safe, reliable, and competitively priced utilities to our customers. Our organizational values of Safety, People, Trust, Responsibility, Collaboration, and Continuous Improvement, serve as our guiding principles and are the foundation of our culture.

Join our team…

As the Payment and Collections Superviso r in the Customer Services Department, you will be leading a team that makes a difference in the lives of our customers each day through work with Project COPE, LEAP, deposits, Manual Field Treatments, Write-offs, Time and Materials, Bankruptcy and other vital programs, helping our customers keep their lights on and water running while collecting revenue for our organization. You will be managing a remote team that is responsible for managing programs that are counted on by our community and cross-functionally within the organization.

Why you will love this job…

If you are someone who embraces innovation, champions change and is motivated to lead a team of remote employees, we want to hear from you! Our organization is at the cusp of launching the Customer Technology Modernization (CTM) Program which will revolutionize the way we do business as a municipal utility. This opportunity will allow you to think strategically and demonstrate sound leadership and direction as you contribute to a program that impacts all our customers.

Responsibilities include…

• Overseeing and evaluating the effectiveness of all payment and collection programs and customer assistance agencies

• Responsible for hiring, leading, mentoring, and managing the performance of your team

• Overseeing financial and revenue auditing control measures and participating in audits

• Overseeing complex bankruptcies to ensure compliance with policy, rules, and regulations

• Oversee the analysis and mitigation of consumption inconsistencies and demand information for residential, commercial, and industrial customers

• Providing oversight for the deposits on residential and commercial accounts

• Formulating strategies, developing, and managing policies and procedures

• Identifying and implementing continuous improvement measures for payment and collection programs

• Working cross-functionally to resolve complex customer and technology issues

Qualifications…

Highly qualified candidates will offer payment and collections, billing, or service center experience, preferably in utilities. Additionally, you will have demonstrated leadership or supervisory experience. Customer service, payment and collections, and other related experience will be considered in lieu of utility billing experience. A bachelor's degree in Business, Communications, Finance, or a closely related field is valued. We are also interested in learning about your knowledge, skills, and abilities in the following:

• Strong customer service and relationship management skills

• Proven leadership with experience in fostering and inspiring team members to achieve results and to implement new ideas and concepts to drive efficiencies and lower costs.

• An ability to communicate effectively, both written and orally, to all levels in the organization and to customers.

• Ability to think critically, problem-solve, and make sound decisions

• Advanced knowledge of billing functions and controls, rates, metering, rules, and regulations, ideally within the utility industry

• Proficiency in the Oracle Utilities Customer Care and Billing (CC&B) or Customer to Meter (C2M) systems is a plus

Our Commitment to our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

• Time Off – Because everybody needs time off to rechargeVacation –

• New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year

• Personal Leave –3 days per year of personal leave

• Paid Holidays –10 paid holidays per year

• Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather

• Vacation Buy – Purchase up to 40 hours of additional vacation time

• Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire

• Medical – Select from three comprehensive medical plans, starting at $10.00 a month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements

• Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage

• Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery

• Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans

• Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase

• Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more

• Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones

• Life Insurance – Company-paid life insurance and supplemental coverage available

• Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement

• Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program\

ATTENTION :

• All positions will be posted for a minimum of 5 calendar days.

• Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.

• Colorado Springs Utilities does not sponsor work visas of any kind (including but not limited to F-1, H-1B, or TN visas). Eligible applicants must be authorized to work in the United States.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Our differences make us richer. Learning and growing from one another makes us more than what we were. We want our workforce to be as diverse as our business and recognize the limitless benefits of this commitment. Our desire is to have the organization reflect the diversity of the Pikes Peak Region. As an Equal Employment Opportunity employer, it is our commitment that no person shall be unlawfully discriminated against because of race, color, national origin or ancestry, sex, age, religious convictions, veteran status, disability, political beliefs, sexual orientation, or gender identity. Affirmative Action is Colorado Springs Utilities’ effort to ensure positive steps are taken to have a representative workforce reflective of the relevant available labor force.

For more information regarding applicant rights, visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Accessibility Accommodations . If you are an individual with a disability or disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/ . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Job Type: Supervisor/Manager