Patient Specialist Job at IronRod Health
Description:
The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support. THIS FULL-TIME POSITION WILL TRAIN IN-OFFICE FOR 30-60 DAYS AND THEN MOVE TO A REMOTE POSITION. HOURS ARE 8:30am TO 5:00pm.
The Patient Specialist Responsibilities would include but not limited to:
- Meet outbound of call volume quota
- Manage client accounts
- Comply with HIPAA regulations
- Accurately log daily activity
- Provide detailed precise notations of patient conversations
- Responsible for educating PTs regarding remote monitoring
- Enrollment of PT information and equipment ordering
- Technical support knowledge of remote monitors
- Assist with remote monitor set up and maintaining connection
- Ability to multitask and provide highest quality of service
- Discuss general insurance coverage with patients
- Insurance verification and check benefits
- PO Spanish speaker - a plus
- Proficient in computer systems
- Minimum of 2 years of customer service/ sales experience
- High School Diploma or equivalent
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