Patient Navigator Job at Mercy Medical Center Merced
Overview
Mercy Medical Center a Dignity Health member has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus offering the latest in facility design and technology. Mercy also operates Outpatient Centers a Cancer Center and several rural clinics.Wherever you work throughout our system you will find faces of experience with dedication to high quality personalized care. Joining our 1300 employees 230 physicians and many volunteers you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.
Responsibilities
The priority goal for the FOCUS (Frontlines of Communities in the United States) Patient Navigator is to provide linkage to care for patients diagnosed with Human Immunodeficiency Virus (HIV), Hepatitis B (HBV) and/or Hepatitis C (HCV), and Syphilis where they can receive appropriate levels of care with the desired outcome being improved health and quality of life for designated patient populations. The navigator will promote patient informed decision making and identify/minimize socioeconomic, environmental, and circumstantial issues that bar access to care and hinder compliance with treatment.
He/she will coordinate care plan adherence activities such as appointment reminders, arranging transportation and coordinating the referral process between Mercy Medical Center, community health centers/primary care clinics and social supportive resources. The process involves a high level of interaction with MMC staff, patients and community health providers to determine optimal care needs and settings and transfer relevant patient health data via a secure web-based system and maintain patient documentation on every patient contact, as well as necessary follow-up to ensure continuity of care.
Qualifications
Minimum Experience:
Mercy Medical Center a Dignity Health member has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus offering the latest in facility design and technology. Mercy also operates Outpatient Centers a Cancer Center and several rural clinics.Wherever you work throughout our system you will find faces of experience with dedication to high quality personalized care. Joining our 1300 employees 230 physicians and many volunteers you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.
Responsibilities
The priority goal for the FOCUS (Frontlines of Communities in the United States) Patient Navigator is to provide linkage to care for patients diagnosed with Human Immunodeficiency Virus (HIV), Hepatitis B (HBV) and/or Hepatitis C (HCV), and Syphilis where they can receive appropriate levels of care with the desired outcome being improved health and quality of life for designated patient populations. The navigator will promote patient informed decision making and identify/minimize socioeconomic, environmental, and circumstantial issues that bar access to care and hinder compliance with treatment.
He/she will coordinate care plan adherence activities such as appointment reminders, arranging transportation and coordinating the referral process between Mercy Medical Center, community health centers/primary care clinics and social supportive resources. The process involves a high level of interaction with MMC staff, patients and community health providers to determine optimal care needs and settings and transfer relevant patient health data via a secure web-based system and maintain patient documentation on every patient contact, as well as necessary follow-up to ensure continuity of care.
This individual must have excellent communication skills including the ability to communicate sensitive issues, including sexuality, drug use, and physical and mental health. This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values.
- The employee shall support the Organization's strategic plan and the community benefit goals.
- Must be flexible to meet ongoing business changes of the organizational environment and community need.
- Performs other duties as assigned or required.
Other responsiblities include:
- Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional,financial, administrative, or cultural support.
- Address concerns related to cultural beliefs or misinformation from friends or family. When there is an issue that the doctor should know about, explain the situation to the doctor so the doctor knows how to address the situation. If patients have low income, help them apply for hospital discounts or money for food, housing, utilities, or dental care.
- Serves as liaison between patients and providers to find appropriate care centers and connect with providers.
- Promote informed decision making and identify/minimize socioeconomic, environmental, and circumstantial issues that bar access to care and hinder compliance with treatment.
- Keep the patient and families informed of information and resources while building working relationships, solving problems and supporting patients.
Qualifications
Minimum Experience:
- At least two years' experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services.
Minimum Education:
- Accredited AA Degree with emphasis in social services, psychology or related health field. Equivalent combination of experience and education will be accepted.
Special Skills:
- Must have strong knowledge of community resources in Merced County and surrounding areas and be familiar with community based health care delivery.
- Demonstrates excellent communications skills and interpersonal relationships.
- Ability to collaborate and facilitate interdisciplinary team communications.
- Demonstrate flexibility and ability to manage multiple complex situations Strong computer literacy skills with Microsoft Office applications, authorization systems and spreadsheets.
- Knowledge of HIPAA Guidelines including the PHI privacy requirements.
- Familiarity and working knowledge of Medical and other public programs.
- Knowledge in providing application assistance for Medi-Cal, Covered California and other public benefit programs.
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