Location: WFH-Flexible*

Compensation: $17.00-$18.00 per hour DOE

Schedule: Monday-Friday, 40 hours per week

• Candidates must reside in one of the following states: Alaska, Arkansas, Arizona, Idaho, Maryland, Minnesota, Montana, North Dakota, New Mexico, Nevada, Oregon, Texas, or Washington.

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 70 clinics across 10 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Patient Financial Advocate to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.

Benefits:

At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company. Current benefits include:

• Medical, vision, and dental
• Short-term and long-term disability options
• Life insurance
• Employee Assistance and Life Assistance programs
• A 401K retirement program
• Pet Insurance
• Paid time off and paid holidays

The Role:

As a Patient Financial Advocate, you play a key role in assisting in the revenue cycle functions within the billing department. Additional responsibilities include:

• Answers patients’ billing questions.
• Works’ patient accounts to assure accurate balances.
• Collect and post patient payments.
• Assists patients in getting the correct information to order to apply for charity/Medicaid or a payment plan.
• Set up payment plans.
• Works with office staff to assist patients experiencing financial hardship.
• Comply with all elements within HIPAA and the Privacy Act.
• Assists patients in verifying benefit information.
• Ensures weekly, monthly, and quarterly department goals are met.
• eCW and multiple payer portals
• Represents Ideal Option professionally and with a positive attitude.
• Other projects and duties as assigned.

Our ideal candidate:

• Maintains good work habits, attendance and punctuality.
• Effective communication skills both verbal and written.
• Ability to work independently.
• Ability to problem solve.

Minimum Requirements:

• High School Diploma or GED.
• A minimum of two years’ experience with medical billing.
• Excellent proficiency with Microsoft Office Suite and Internet.
• Knowledge of chemical dependency and its’ effects on individuals, families, and communities is required.
• 1 year medical billing/insurance verification or financial counseling