Responsibilities

• Prioritizes a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, completing the check-in and check-out process
• Work collectively with staff, doctor and patients by documenting patient information, updating records and collecting patient payments
• Answers and triages patient correspondences received via telephone, email and fax; responds to inquiries in a timely fashion.
• Maintains patient records/files to ensure accurate record keeping, security and confidentiality of files
• Coordinates scheduling of patient’s appointments necessary to maintain patient flow, confirms all patients, and prepares charts for scheduled patients
• Performs confidential administrative functions such as assembling reports, records release and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Works on special projects, cross train in different departments, and perform other related duties assigned or requested.

Requirements:

• One to two years of administrative experience with at least one year providing Administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Job Type: Contract

Salary: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rocklin, CA 95677: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Administrative support: 4 years (Required)
• call handling: 3 years (Required)
• MS Office package: 3 years (Required)

Work Location: One location

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