Patient Care Coordinator / Chiropractic Receptionist
Job Description

Summary
We are seeking a passionate, proactive, and driven professional to join our growing, upbeat, family-owned business! The Patient Care Coordinator/Receptionist (part-time position) plays a vital role on our team–communicating the clinic’s mission, creating a welcoming environment, connecting with patients, acting as the liaison between the doctor and patients, and ensuring efficient day-to- day office operations. This individual creates the first impression of the clinic via in-person and phone interactions with current and prospective patients, team members, and vendors. This individual is a “people person”, caring deeply about the level of interaction and the quality of the experience the patient enjoys during every appointment visit. Additionally, this person has a positive attitude and a personal interest in health and well-being.

Responsibilities

• Ensures a smooth and seamless patient experience by communicating warmly, clearly, and effectively with the patient
• Manages the patient flow in the office to ensure all patients are seen by the doctor in an efficient manner
• Demonstrates pre-adjustment warm-up exercises to new patients and effectively communicates the benefits
• Schedules patient appointments in-person, via text, or over the phone using our specialized chiropractic computer software system
• Checks-in with patients on a regular basis to make sure that patients are staying on top of their weekly/monthly care plans
• Greets and directs all patients with enthusiasm, professionalism, and courtesy
• Verifies health insurance for all patients and collaborates with the doctor on the appropriate financial plan for patients
• Answers and screens all incoming calls to handle caller’s inquiries as appropriate
• Reviews and organizes all patient documents including filing, faxing, and copying of documents
• Updates patient information in patient database and email marketing platform
• Assists with administrative responsibilities including payment processing, cleaning, watering plants, supply ordering, general tidying, and mail/delivery sorting
• Assists with marketing duties as needed (taking photos at in-office events, promotional material set up, event communication, etc.)
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities

Weekly Hours:

• Wednesday OR Thursday: 2:30 PM – 6:45 PM (your choice, receptionist is needed for one of these shifts)
• Saturday: 7:15 AM – 11:00 AM

Hourly Pay Rate: $16/hour

Benefits

• Eligible for an end of year financial bonus
• Opportunity to grow with our office and to take on additional responsibilities based upon interest and skill set

Requirements

• Dedication to customer service, we see our patients as family
• Strong communication skill (written and verbal) and interpersonal skills
• Innately proactive with the ability to be resourceful when challenges arise
• Must be punctual, have a positive attitude, have a strong work ethic and be comfortable providing customer service to a diverse population
• Prior reception experience and/or experience with face-to-face interaction with customers preferred
• Professional attitude and appearance
• Organization and attention to detail required
• Must be able multi-task and work in a fast-paced, high-volume environment
• Position involves regular periods of standing and operation of a computer
• Proven computer experience essential including proficiency in Gmail, Microsoft Word and Microsoft PowerPoint required
• This role requires working in shifts, so flexibility is a must

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• Free parking
• Opportunities for advancement
• Paid training

Healthcare setting:

• Private practice

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Darien, IL 60561: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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