Patient Navigator - Stony Brook CPMP Ambulatory

Location: Lake Grove, NY

Schedule: Full time

Days/Hours:Monday - Friday, 8 AM - 8 PM; Saturday & Sunday, 8 AM - 4 PM; hours vary

• Greets and Covid-19 screens including temperature checks all scheduled patients upon arrival.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Track all New Patient Inquires including patient demographics, appointment date, and provider that appointment was scheduled with.
• Follow up with newly scheduled patients to assess patient experience.
• Perform all necessary receptionist duties including answering, screening, and routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite and courteous at all times.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Utilize Electronic Medical Record (EMR) and/or other systems for appointment navigation.
• Track all visitors in the e-log for contact tracing as required by the CDC/DOH.
• Maintain clean and organized reception area.
• Provide additional coverage for evening hours and weekends, as needed.
• Coordinate with building security and management to ensure patient safety including, offering patient’s wheelchairs if needed, assessing patient drop off area to ensure it is clear and accessible at all times.
• Ensure all ADA equipment is functional and hand sanitizing station is working and filled.
• Ensure HIPAA guidelines are followed at all times.
• Able to multitask in an effective and professional manner.
• Continuously retrieve and ensure the proper delivery of all incoming mail and packages to each specialty practice
• Perform all other duties as assigned by management.

Required Education & Qualifications:

• High School diploma/GED.
• Graduate of an accredited Medical Office Administration program. In lieu of program requirement, at least 6 months of prior experience working as a Receptionist or a minimum of 1 year of clerical or customer service experience.

Preferred Qualifications:

• Experience using an EMR and a practice management system.
• Bilingual in Spanish.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is active and may require the employee to constantly move about in the building to assist patients, building security, building management, building tenants, building director, other staff and medical providers. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.