Patient Access Representative (FT) -NY - (Brooklyn) Brooklyn Heights Location Job at Evergreen Technologies, LLC.
Title: Patient Access Representative (FT)
Salary Range: $25 to $43
WHAT YOU WILL DO
- Schedules and confirms patient care appointments across all clinical areas and specialties
- Demonstrates good judgment in scheduling visit types that best meet the needs/availability of the patient while also supporting system objectives, policies, and procedures
- Verifies insurance eligibility and gathers all other detailed information required for registration and patient charting
- Accurately documents patient information, questions or notes in the Electronic Medical Record (EMR) system
- Demonstrates exceptional customer service and appropriate telephone etiquette at all times
- Promptly handle patient complaints, issues or problems and escalate to Supervisor or department as appropriate
- Maintains confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information
- Other duties and responsibilities as assigned
WHAT YOU WILL NEED
- One to three (1-3) years of Customer Service experience, preferably within the healthcare field
- Associates degree or Bachelor s degree preferred. High School Diploma or GED required within one (1) year of hire. Candidates who do not possess a High School Diploma or GED equivalent at time of hire will be provided the opportunity to enroll in a GED/HSEA program as a condition of employment. New hires will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.*
- High volume phone or call center experience strongly preferred
- Excellent verbal and written communication skills. Ability to talk and type simultaneously.
- Computer and Microsoft Office proficiency required.
- Ability and interest to learn clinical information and criteria. Knowledge of medical terminology preferred.
- Flexibility to work any shift during operating hours and to work from home as warranted
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