Patient Access Representative Job at Winona Health
Winona Health Services
Registration/Scheduling Department
Patient Access Representative
Full-Time (1.0 FTE) 80 Hours a Pay Period
Days/Evenings, Hours between 6:30 am – 8:00 pm
Weekends: Possibility
Holidays: Possibility
Position Overview:
The Patient Access Representative performs in-person and over the phone high quality registration services. Role greets and acknowledges patients immediately, reviews and updates established patient demographic information for accuracy, establishes new accounts as needed, collects co-payments/balances at time of service, and schedules appointments.
Essential Duties & Responsibilities:
- Greets and registers patients and/or their representatives. Completes necessary demographics information and paperwork in an efficient and timely manner with minimal errors either in person or through use of electronic registration software.
- Position ensures the following element are meet with minimal error: required signatures according to departmental policies and procedures; gather and scan/upload all insurance cards, identification cards and/or other documentation as needed; review insurance eligibility from software and accurately enter coverage benefits into registration system; ensure timely check-in; distribute paperwork according to specific departmental policies/procedures to patients; collects co-payments as appropriate and ensures cash drawer balances at end of business day. Updates patient status within software if patient is transferred to another department. Keeps waiting area clean and tidy.
- Maintains professional telephone etiquette with incoming telephone calls, following the set procedures according the specific department and/or physician office. Determines next available appointment based on availability of providers and provider scheduling preference. Reschedules/cancels existing appointments based on provider changes or patient preference. Calls patients with appointment reminders who did not receive reminder electronically.
- Receive and log patient messages into electronic medical record for nursing staff in a timely manner. Requires staff to collect all necessary information from patient to ensure triaging staff receives accurate information. Staff will return calls to patients based on return messages from nursing staff. Will facilitate release of information form signature and release of medical record information provided from caregivers to patients.
- Performs other office staff duties as needed, including but not limited to faxing, filing, copying, routing records to Health Information Management for scanning and covering other staff breaks.
- Other duties as assigned by Manager/Director of Revenue Cycle based on department need.
Essential Skills and Experience:
- Minimum of obtaining high school diploma or graduate of high school or equivalent preferred
- 1-3 years of customer service, reception, or business experience
- Ability to make rapid decisions with minimal supervision, have experience with multi-tasking and ability to prioritize tasks
- Ability to perform multiple tasks independently in a busy, ever-changing environment
Nonessential Skills and Experience:
- Post-secondary education in a related field
- Knowledge of medical terminology
- Insurance verification, cash handling, and/or scheduling experience is preferred, but not required
- Previous experience in a hospital and/or clinic environment is preferred, but not required
Internal Applicant Policy:
It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.
Disclaimer:
Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.
Experience
Preferred- 1 - 3 years: Customer Service, Reception, or Business
Skills
Required- Computer Skills
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