Join the 1st Franklin Team. 1st Franklin Financial Corporation has had one goal - to serve the financial needs of our friends and neighbors with the respect and personal service they deserve since 1941. We are looking for a Recovery Center Customer Service Representative to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers. This position will report to the YoungsvilOffice.

This position works closely with the Recovery Center Manager and staff to receive and post payments in a timely manner. This position creates and maintains records of collection and status of accounts. The RC CSR assists customers using advanced interpersonal skills. This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.

We are driven by our CORE values: Team – we succeed or fail as one- Impact -We will be intentional about having a positive impact throughout our company and the communities we serve – People – We put people 1st – Servicing – Financing for the Individual since 1941

Principal Accountabilities and Key Activities

Executes Recovery Center Responsibilities

a. Performs collections and recovery through personal contact with assigned customers

b. Prepares and processes documents for filing legal action through the court system

c. Conducts follow-up communication with court system on progress of action filed

d. Resolve issues with court system for documents improperly filed

e. Obtains contact information for us in collections and recovery efforts

f. Performs a wide variety of clerical duties

Assist branches in completing documents for legal action as needed

Ensures Compliance and Regulatory Controls

a. Develop and maintain a thorough knowledge of Company and Legal policies and procedures, and Recovery program

b. Adheres to and enforces all Compliance issues, 1FFC policies and procedures as well as State and Federal regulations

c. Assures all cash drawer safeguards are maintained, keeping accurate records and reports

Education, Qualifications and Experience

Essential

• High School Diploma or equivalent
• Minimum one to two (1-2) years experience in financial services or related field dealing with customers and collections
• Ability to meet current Licensing requirements of various States and Federal regulators
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written / interpersonal)
• Proficient with MS Office Suite products
• Must possess a valid driver’s license and the ability to operate an automobile

Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.